--000000000000baffa7064d2a7f30 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon Marc, Our last communication on this (with Chakera Dixon) was that the collections team would follow up with the client to explain the error, which appears to stem from billing and Wellsky integration issues. If someone can contact the client to explain what happened and the total amount owed due to the error, I can adjust the schedule in Wellsky. Thanks, On Mon, Mar 16, 2026 at 4:50=E2=80=AFPM Marc Atkinson wrote: > =E2=80=8BHi Joey, > > I wanted to follow up to see if your office has had a chance toi review > this and advise the client of the live-in shifts that we need to bill fro= m > 2/13, 2/20. & 2/27? Please review and let me know if we need to call the > client to advise of this. > > Thank you! > > Regards, > > Marc Atkinson > Team Leader > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct Line > marc.atkinson@thekey.com > > [image: logo-the-key.svg] > On Thu, 12 Mar at 11:21 AM , Chakera Dixon wrote: > > HI Timothy, > I am currently coordinating with our Collections team so they can contact > the client and inform them of the outstanding balance. Once the client ha= s > been notified, we will provide you with an update on when the service dat= es > can be re-added to WellSky for invoicing. > Please let me know if you have any questions in the meantime. > > Regards, > > Chakera Dixon | TheKey > Billing Analyst ll > *Upcoming Time Off:* > *March 2 - March 6, 2026* > *Please note my email has changed:* > cdixon@thekey.com > (408) 856-2418 Ext. 150015 > TheKey.com > [image: TheKey] > > > On Wed, Mar 11, 2026 at 3:19=E2=80=AFPM Timothy Thomas wr= ote: > >> Ok, has your team advised them? >> >> On Wed, Mar 11, 2026 at 1:35=E2=80=AFPM Chakera Dixon wrote: >> >>> Hi Timothy, >>> >>> For the missing Friday live-in charges at the $450 rate (2/13, 2/20, >>> 2/27), the client owes $1,350. >>> >>> Regards, >>> >>> Chakera Dixon | TheKey >>> Billing Analyst ll >>> *Upcoming Time Off:* >>> >>> *Please note my email has changed:* >>> cdixon@thekey.com >>> (408) 856-2418 Ext. 150015 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Wed, Mar 11, 2026 at 12:35=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Chakera, >>>> >>>> How much does the client owe? and have they been informed? >>>> >>>> On Mon, Mar 9, 2026 at 6:19=E2=80=AFPM Chakera Dixon wrote: >>>> >>>>> Good Afternoon, >>>>> >>>>> I have reviewed this week's billing and confirm that it is correct. >>>>> Since there are no amounts listed for any of the B shifts, the amount >>>>> recorded in ClearCare will be billed on the invoice. >>>>> >>>>> Regards, >>>>> >>>>> Chakera Dixon | TheKey >>>>> Billing Analyst ll >>>>> *Upcoming Time Off:* >>>>> >>>>> *Please note my email has changed:* >>>>> cdixon@thekey.com >>>>> (408) 856-2418 Ext. 150015 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Mon, Mar 9, 2026 at 11:47=E2=80=AFA