--000000000000e3bf080646419374 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, When I spoke with them about it they said they couldn=E2=80=99t afford it a= nd they were really upset about it. You could try to see if they could pay some of it with a payment plan. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Thu, Dec 18, 2025 at 3:33=E2=80=AFPM Marc Atkinson wrote: > Hi Shawntel and Chuck, > > I spoke to Ryan Monette concerning the open balance from the CDHC short > payments and non-payments due to hours not covered. > > Please advise on what we should do with the remaining balance. Based on > the conversation I had with him, I feel it's highly doubtful they will be > able to pay anything towards the balance. > > If we were to write off the total balance, it would be $10,405.53. We can > try again to see if he would bewilling to pay something, but I just feel = we > would get the same response from him. Perhaps your office might have bett= er > success. > > Thank you. > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Tue, 16 Dec at 1:36 PM , Marc Atkinson > wrote: > Hi Ryan, > > My name is Marc Atkinson from TheKey's Billing Department, regarding the > 2025 out of pocket costs for Lorraine Monette's home care assistance > service with us. I just called you and left a voicemail to discuss this > balance and to assist you with reconciling it. > > When you are available, please call me back directly 239-264-1290 or > kindly respond to this email so we may set a date and a time to connect > over the phone. > > Thank you. > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > > 1343136:611100 > --000000000000e3bf080646419374 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Wh= en I spoke with them about it they said they couldn=E2=80=99t afford it and= they were really upset about it.=C2=A0 You could try to see if they could pay some of it with a pa= yment plan.=C2=A0 Respectf= ully,=C2=A0 Shawntel Sousa, LPN Client Success Manager | TheKey = = Mobile: 403-305-= 6588 Office: 403-301-3777 <span style=3D"font-size:10pt;font-fami= ly:Verdana,sans-serif;font-weight:400;font-style:n