Re: 156468 Lorraine Monette CDHC - Collection/Discussion of 2025 Private Pay Balance of $ - [#1343136]

--0000000000009c2a7b064641f7ce Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This seems like it may be a lost cause - if you would like to 1/2 the total for a write off, then see about a payment plan? Maybe refer to the signed document they signed? Tough hit - but might have to happen. Chuck On Thu, Dec 18, 2025 at 3:35=E2=80=AFPM Shawntel Sousa = wrote: > Hi, > > When I spoke with them about it they said they couldn=E2=80=99t afford it= and they > were really upset about it. > > You could try to see if they could pay some of it with a payment plan. > > *Respectfully, * > > *Shawntel Sousa, LPN* > > Client Success Manager | TheKey > > Mobile: 403-305-6588 Office: 403-301-3777 > > > > > > > On Thu, Dec 18, 2025 at 3:33=E2=80=AFPM Marc Atkinson > wrote: > >> Hi Shawntel and Chuck, >> >> I spoke to Ryan Monette concerning the open balance from the CDHC short >> payments and non-payments due to hours not covered. >> >> Please advise on what we should do with the remaining balance. Based on >> the conversation I had with him, I feel it's highly doubtful they will b= e >> able to pay anything towards the balance. >> >> If we were to write off the total balance, it would be $10,405.53. We ca= n >> try again to see if he would bewilling to pay something, but I just feel= we >> would get the same response from him. Perhaps your office might have bet= ter >> success. >> >> Thank you. >> >> Regards, >> >> Marc Atkinson >> Senior Client Account Specialist >> Customer Contact & Collections Center >> 866-226-1702 - Main Line >> 239-264-1290 - Direct >> billing@thekey.com >> >> On Tue, 16 Dec at 1:36 PM , Marc Atkinson >> wrote: >> Hi Ryan, >> >> My name is Marc Atkinson from TheKey's Billing Department, regarding the >> 2025 out of pocket costs for Lorraine Monette's home care assistance >> service with us. I just called you and left a voicemail to discuss this >> balance and to assist you with reconciling it. >> >> When you are available, please call me back directly 239-264-1290 or >> kindly respond to this email so we may set a date and a time to connect >> over the phone. >> >> Thank you. >> >> Regards, >> >> Marc Atkinson >> Senior Client Account Specialist >> Customer Contact & Collections Center >> 866-226-1702 - Main Line >> 239-264-1290 - Direct >> billing@thekey.com >> >> >> 1343136:611100 >> > --=20 Chuck Terlesky B.A., CCPE General Manager Calgary, Alberta Calgary: 403-301-3777 TheKey.ca [image: TheKey] --0000000000009c2a7b064641f7ce Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thi= s seems like it may be a lost cause - if you would like to 1/2 the total fo= r a write off, then see about a payment plan? Maybe refer to the signed doc= ument they signed?=C2=A0 = Tough hit - but might have to happen. Chuck On Thu, Dec 18, 2025 at 3:35= =E2=80=AFPM Shawntel Sousa < ssousa@= thekey.com > wrote: Hi, When I spoke with them about it they said they couldn=E2=80=99t a= ffor