--0000000000009fd3d9064c3c685d Content-Type: multipart/alternative; boundary="0000000000009fd3d8064c3c685c" --0000000000009fd3d8064c3c685c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Laura, I think the next step would be to reach out to clearcaresupport@homecareassistance.com They should be able to help us determine what happened. That said, do you have time tomorrow to take a look in Salesforce? Max El mi=C3=A9, 4 de mar de 2026, 21:34, Laura Horval esc= ribi=C3=B3: > Max, has there been an answer to why this is happening yet? The woman who > is a past prospect received another invoice from us. Please let me know > next steps so we can get this fixed. > > On Fri, Feb 27, 2026 at 11:54=E2=80=AFAM Will Reid wro= te: > >> Thanks Megan. >> >> Max and Laura, what are the next steps to getting our arms around this? >> >> Thanks, >> >> >> *Will Reid* >> >> Partner | TheKey >> >> Mobile: 513.707.2304 >> >> >> >> >> >> On Thu, Feb 26, 2026 at 10:56=E2=80=AFAM Megan Panko >> wrote: >> >>> No I did not deactivate it >>> >>> On Thu, Feb 26, 2026 at 10:51=E2=80=AFAM Maximiliano Ib=C3=A1=C3=B1ez >> maximiliano.ibanez@thekey.com> wrote: >>> >>>> [image: image.png] >>>> I found that it was deactivated the 17th. It says created by Megan, so >>>> I don't know if she deactivated it. Maybe we could ask someone from CC= to >>>> confirm >>>> >>>> On Thu, Feb 26, 2026 at 11:53=E2=80=AFAM Laura Horval >>>> wrote: >>>> >>>>> Is there a way to see how that happened- because the Diane W client >>>>> has the proper address, emergency contact, etc=E2=80=A6 for Diane Kav= pil. It says >>>>> she was deactivated 2/17 but to my knowledge nobody in my office >>>>> deactivated her. >>>>> >>>>> On Thu, Feb 26, 2026 at 9:32=E2=80=AFAM Maximiliano Ib=C3=A1=C3=B1ez = >>>> maximiliano.ibanez@thekey.com> wrote: >>>>> >>>>>> Hi Laura, >>>>>> I see that the client from the link you sent me is deactivated in >>>>>> wellsky https://hcacinci.clearcareonline.com/clients/8782702/ Name >>>>>> is Diane W >>>>>> The client created as Mom Unknown, that then changed name to Diane >>>>>> Kvapil, is active >>>>>> https://hcacinci.clearcareonline.com/clients/8782630/ >>>>>> >>>>>> On Thu, Feb 26, 2026 at 11:22=E2=80=AFAM Laura Horval >>>>>> wrote: >>>>>> >>>>>>> We modified the client in Wellsky after she had a sudden name switc= h. >>>>>>> >>>>>>> We had worked a shift with Diane and then suddenly the next day in >>>>>>> Wellsky her profile was completely changed to =E2=80=9Cmom unknown= =E2=80=9D who was an >>>>>>> opportunity not yet converted from Salesforce. >>>>>>> We quickly changed the information back to Diane=E2=80=99s in Wells= ky to not >>>>>>> confuse the caregiver further until we had a resolution. >>>>>>> >>>>>>> Max, were you able to look at the link I sent you in chat Monday >>>>>>> with Diane=E2=80=99s original information? >>>>>>> >>>>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportun= ity/006UH00000a0waPYAQ/view >>>