--000000000000745091064c476595 Content-Type: multipart/alternative; boundary="000000000000745090064c476594" --000000000000745090064c476594 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, I am available until 3p today. Thank you. @TheKey Billing Can we ensure the proper client is billed and stop sending invoices to the incorrect email address? On Wed, Mar 4, 2026 at 7:56=E2=80=AFPM Maximiliano Ib=C3=A1=C3=B1ez wrote: > Hi Laura, > I think the next step would be to reach out to > clearcaresupport@homecareassistance.com > They should be able to help us determine what happened. > That said, do you have time tomorrow to take a look in Salesforce? > Max > > El mi=C3=A9, 4 de mar de 2026, 21:34, Laura Horval > escribi=C3=B3: > >> Max, has there been an answer to why this is happening yet? The woman wh= o >> is a past prospect received another invoice from us. Please let me know >> next steps so we can get this fixed. >> >> On Fri, Feb 27, 2026 at 11:54=E2=80=AFAM Will Reid wr= ote: >> >>> Thanks Megan. >>> >>> Max and Laura, what are the next steps to getting our arms around this? >>> >>> Thanks, >>> >>> >>> *Will Reid* >>> >>> Partner | TheKey >>> >>> Mobile: 513.707.2304 >>> >>> >>> >>> >>> >>> On Thu, Feb 26, 2026 at 10:56=E2=80=AFAM Megan Panko >>> wrote: >>> >>>> No I did not deactivate it >>>> >>>> On Thu, Feb 26, 2026 at 10:51=E2=80=AFAM Maximiliano Ib=C3=A1=C3=B1ez = >>> maximiliano.ibanez@thekey.com> wrote: >>>> >>>>> [image: image.png] >>>>> I found that it was deactivated the 17th. It says created by Megan, s= o >>>>> I don't know if she deactivated it. Maybe we could ask someone from C= C to >>>>> confirm >>>>> >>>>> On Thu, Feb 26, 2026 at 11:53=E2=80=AFAM Laura Horval >>>>> wrote: >>>>> >>>>>> Is there a way to see how that happened- because the Diane W client >>>>>> has the proper address, emergency contact, etc=E2=80=A6 for Diane Ka= vpil. It says >>>>>> she was deactivated 2/17 but to my knowledge nobody in my office >>>>>> deactivated her. >>>>>> >>>>>> On Thu, Feb 26, 2026 at 9:32=E2=80=AFAM Maximiliano Ib=C3=A1=C3=B1ez= >>>>> maximiliano.ibanez@thekey.com> wrote: >>>>>> >>>>>>> Hi Laura, >>>>>>> I see that the client from the link you sent me is deactivated in >>>>>>> wellsky https://hcacinci.clearcareonline.com/clients/8782702/ Name >>>>>>> is Diane W >>>>>>> The client created as Mom Unknown, that then changed name to Diane >>>>>>> Kvapil, is active >>>>>>> https://hcacinci.clearcareonline.com/clients/8782630/ >>>>>>> >>>>>>> On Thu, Feb 26, 2026 at 11:22=E2=80=AFAM Laura Horval >>>>>>> wrote: >>>>>>> >>>>>>>> We modified the client in Wellsky after she had a sudden name >>>>>>>> switch. >>>>>>>> >>>>>>>> We had worked a shift with Diane and then suddenly the next day in >>>>>>>> Wellsky her profile was completely changed to =E2=80=9Cmom unknown= =E2=80=9D who was an >>>>>>>> opportunity not yet converted from Salesforce. >>>>>>>> We quickly changed the information back to Diane=E2=80=99s