--000000000000743ec60643f87e71 Content-Type: multipart/alternative; boundary="000000000000743ec50643f87e70" --000000000000743ec50643f87e70 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Chuck Terlesky B.A., CCPE General Manager Calgary, Alberta Calgary: 403-301-3777 TheKey.ca [image: TheKey] On Wed, Nov 19, 2025 at 1:30=E2=80=AFPM Timothy Thomas wrot= e: > Chuck can you send me the URL and phone number listed? I haven't seen > these yet. > > On Wed, Nov 19, 2025 at 3:20=E2=80=AFPM Chuck Terlesky > wrote: > >> Hi Jackie and Tim, >> >> Jackie, I wanted to bring this to your attention. I=E2=80=99ve received = the Life >> Enrichment Guide, but noticed an issue affecting the Canadian sites. The >> phone number listed in the guide does not work in Canada, and the QR cod= e >> directs users to a landing page or the .com site, which does not accept >> Canadian postal codes when searching for a local location. >> >> As a temporary solution, we could place a sticker over the current phone >> number with our local number or a Canadian national number. Additionally= , >> could you update the QR code destination to support Canadian postal code >> entry? >> >> Please let me know how you would like to proceed. >> >> Regards, >> Chuck >> >> On Wed, Nov 19, 2025 at 11:03=E2=80=AFAM Jackie Summers >> wrote: >> >>> Dear Sales Team and General Managers, >>> >>> This email is to inform you that a new enablement tool, a Life >>> Enrichment Guide, will be arriving at your homes this week for both Sal= es >>> Team Members and General Managers. >>> >>> List of shipments is >>> here >>> >>> - >>> please insert your initials in column A to confirm you've received your >>> shipment. >>> >>> *Please note: We request that you please hold off on using them this >>> week*. We will shortly be sending sticker artwork to correct an error >>> on the "Important Dates" page: there was no representation for Jewish >>> holidays, and there is a holiday date error. We sincerely apologize for >>> this oversight. >>> >>> We will either be shipping you a sticker to cover this page or provide >>> the artwork to print a sticker locally (being determined). Please utili= ze >>> the sticker artwork to cover the "Important Dates" page once it arrives= or >>> the artwork is sent. Info to come soon. >>> >>> *What you can start now: * >>> In preparation for utilizing the guide, please review the Life >>> Enrichment Guide Strategy Guide here >>> >>> : >>> >>> *=F0=9F=8E=A5 **RECORDING OF STRATEGY FOR REVIEW >>> * >>> *=F0=9F=8E=A5* >>> >>> There are two core strategies: >>> - B2B Strategy: Executive Director Partnership Development >>> - B2C Strategy: Resident Engagement and Opportunity for Care Need >>> Conversations >>> >>> [image: image.png]Salesforce Documentation Requirements >>> >>> Document all touchpoints using established fields: >>> >>> - >>> >>> Tied to Sales Initiative: "Life Enrichment Guide Event Facilitation" >>> if you hosted an event reviewing t