----==_mimepart_69826bc8ab8f9_21145cd626c160484aa Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timon, =E2=80=8BThe account of Ghodsi Eighanian was just flagged f= or no payments being made since the start of care. I read through the inf= ormation between yourself and Cathy and need to clarify how we are being = paid for the client's service. You mentioned that the client's paymen= ts are coming through a government program. May you please confirm what g= overnment program this is and if the client is paying us directly or if t= he government is paying us directly? We do not have any payment informati= on on file in the CCA that was uploaded into Wellsky yesterday nor any me= ntion of how we are specifically being paid.=C2=A0 Also, I noticed th= at the CCA is under Shakila Shahmohammadloo and Farahmand Shahmohammadloo= . Are these the client's contacts and the people we need to reach out to = for payment? Moving forward, it is very important that we have this i= nformation prior to care starting. We are now at the point where the clie= nt is already receiving past due notifications in Versapay.=C2=A0=C2=A0 = Thank you! =C2=A0 Invoice Number Invoice Date Invoice Amount= Amount Paid Amount Remaining Due Date Days Overdue Servic= e Start Date Service End Date 1223878 1/14/2026 $470.00 $0.00 $4= 70.00 1/16/2026 18 1/8/2026 1/9/2026 1228440 1/21/2026 $846.00 $0= .00 $846.00 1/23/2026 11 1/13/2026 1/16/2026 1235360 1/28/2026 $1= ,316.00 $0.00 $1,316.00 1/30/2026 4 1/19/2026 1/25/2026 = $2,632.00 Regards, Marc = Atkinson Team Leader Customer Contact & Collections Center 866-226-170= 2 - Main Line 239-264-1290 - Direct Line marc.atkinson@thekey.com = =0D =0D On=0D Wed, 14 Jan at 3:55 PM=0D , Timon Page wrote:= =0D =0D =0D =0D Thanks Cathy! =0D =0D =0D =0D =0D =0D Best regards, =C2=A0Timon Page=0D =0D =0D =0D =0D =0D General Manager, Ontario =0D =0D =0D timon.page@thekey.com =0D =0D =0D Mobile: (437) 223-0841 =0D =0D =0D =0D TheKey.ca =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Wed, Jan 14, 2026 at 3:22=E2=80=AFPM Cathy Saari = wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Timon,=C2=A0 =0D =0D =0D =0D Since this involved the government program, invoicing was able to revise= the current invoice rate.=C2=A0 I have attached the revised invoice.=C2=A0= Let us know if we can help with anything else. =0D =0D =0D =0D =0D =0D Thanks, Cathy=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Cathy Saari =0D =0D =0D =0D Collections & Contact Center Specialist 2|=C2=A0TheKey=0D =0D =0D =0D 1-866-226-1702 =0D =0D billing@thekey =0D =0D Hours-8:00am -5:00pm EST M-F =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Wed, 14 Jan at 12:10 PM=0D =0D , Timon Page wrote:= =0D =0D =0D =0D Hi Cathy =0D =0D =0D =0D The rate has been added to ClearCare and is correct from this week forwa= rd.=C2=A0 =0D =0D The two shifts that need adjustment are Jan. 8 - billed $156, should be = $188. Difference is $22