----==_mimepart_69c197a622b9d_25019d7569dc7664300 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Jay,=C2=A0 Good Day! This is to inform you that we checked int= ernally regarding the shipment status, the monitor and docking station ha= ve been marked as undelivered and will need to be reordered. To proce= ed further, could you please confirm your complete shipping address? Addi= tionally, kindly let us know whether this will be your office location or= residential address. Thank you, and we look forward to your response. = Regards,=C2=A0 Sneha Kumari Service Desk Engineer sneha.kumari@= thekey.com Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.fresh= desk.com TheKey.com =0D =0D On=0D Mon, 9 Mar at 6:18 PM=0D , Mike Conner wrote:= =0D =0D =0D =0D =0D Hi Jay,=C2=A0 =0D =0D I have placed the order for a monitor and docking station. Pending any i= ssues it should ship soon.=C2=A0 =0D =0D =0D Thanks,=C2=A0 =0D Mike =0D =0D =0D =0D =0D =0D On=0D Fri, 6 Mar at 5:34 PM=0D , Jay Bradley wr= ote:=0D =0D =0D =0D Hi Mike, Okay. Keep me posted on when you c= an place the order. J =0D =0D =0D On Fri, 6 Mar 2026 at 14:27, Mike Conner wrote: =0D= =0D =0D =0D =0D =0D =0D =0D Hi Jay,=C2=A0 =0D =0D =0D =0D I hope you are well. I wanted to let you know that there has been an ong= oing issue with the Canadian Amazon. I've been unable to place the order = for a monitor or other IT related items.=C2=A0 =0D =0D =0D =0D We have a case open with Amazon to help and try and resolve the issue. O= nce I can place the order I will let you know.=C2=A0 =0D =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Mike =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Thu, 5 Mar at 8:24 PM=0D =0D , Jay Bradley wr= ote:=0D =0D =0D =0D =0D =0D =0D =0D Hi Sneha, =0D =0D =0D =0D Yes.=C2=A0 =0D =0D I would like to request a monitor.=C2=A0 =0D =0D =0D =0D Thank you.=C2=A0 =0D =0D =0D =0D Jay =0D =0D =0D =0D =0D =0D Jay Bradley 778-938-3101 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Mar 5, 2026, at 5:08=E2=80=AFPM, Sneha Kumari = wrote: =0D =0D =0D =0D =EF=BB=BF =0D =0D =0D =0D =0D =0D Hi Jay,=C2=A0 =0D =0D =0D =0D Thank you for contacting The Key IT Helpdesk. =0D =0D =0D =0D While reviewing our onboarding records, we noticed that a monitor reques= t is currently missing. Please let us know if you would like us to procee= d with placing an order for a monitor for you. =0D =0D =0D =0D Kindly confirm at your convenience so we can move forward with the reque= st.=C2=A0 =0D =0D =0D =0D If you have any questions or need assistance, feel free to reach out. =0D= =0D =0D =0D Thanks,=C2=A0 =0D =0D Sneha Kumari =0D =0D =0D =0D =0D =0D Service Desk Engineer =0D =0D sneha.kumari@thekey.com =0D =0D =0D =0D Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com=0D =0D =0D =0D TheKey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Thu, 5 Mar at 7:37 PM=0D =0D , Jay Bradley wr= ote:=0D =0D =0D =0D =0D =0D =0D =0D Hi Cody, =0D