----==_mimepart_6998f792c7196_cf65b270189113a7 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Hi Kristal, Thank you for escalating this concern. We will lead investigative efforts with the caregiver. First, can you tell me if you have any of the following details? Are there cameras in the home? When was the money last confirmed to be in the wallet, and when was it first noticed missing? Who had access to the home during that specific timeframe? How much money is missing, and is that amount exact or estimated? Where is the wallet normally kept, and was it moved or disturbed when the money was discovered missing? Has a police report been filed or does the family intend to file one? Thank you, Chantal Grinstead Senior Employee Relations Advisor | TheKey Work Mobile: 949-781-5944 Zoom Phone: 531-224-4362 ext 185323 ** I am located in the Central Time Zone and I am sending this at a time that suits my schedule. Please do not feel obligated to respond outside of your designated working hours. ** On Fri, Feb 20 2:27 PM , Kristal wrote: Hi HR and Chantal, I wanted to put you on alert that I received a call this morning from a client's son (Jeff Varah) claiming his mom (Valerie Varah) reported missing money from her wallet. Background She started services with us on January 28, 2026. 89 years old, cognitively intact, lives at home alone. Support comes from the government (once per week on Tuesdays), TheKey (three times per week on Monday, Wednesday, and Friday), and occasionally from her neighbour. She has had the same PSW, Ramandeep, since the start of care. Investigation with son Received a call from son, Jeff, who wished to hold services because Valerie feels a little violated at this time. I sympathized and assured him that we will launch an internal investigation. He mentioned that Valerie and Ramandeep have a great working relationship and they both have a hunch that the government PSW may have something to do with this. Valerie believes that the money has been missing "for a couple a days now." Nevertheless, we lead unbiased and I told him we will hold services until the investigation is complete. We agreed to touch base on Monday or Tuesday. I reassured him that Ramandeep is a reliable and ethical worker, and he agreed. I also suggested that he is welcome to have cameras in her home setup for her and his security. He will look into it. Investigation with caregiver Ramandeep was informed about the situation, and the case is currently on hold. Ramandeep's last shift with Valerie was Wednesday Feb. 18th. Ramandeep mentioned that she saw her wallet with bills on the floor a couple of weeks ago. She asked Valerie about it, and Valerie disclosed that she occasionally pays her neighbour for groceries. Unsure of the neighbour's name or how often he/she frequents her. Kristal Parris RN, BScN Client Success Manager Tel: 416-488-8777 Email: kristal.parris@thekey.com Website: TheKey.ca ----==_mimepart_6998f792c7196_cf65b270189113a7 Co