Re: Client Valerie Varah: Money missing

--0000000000000a73f2064b4a826a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chantal, Thank you for your prompt response. Please see below: - Are there cameras in the home?- Not currently - When was the money last confirmed to be in the wallet, and when was it first noticed missing? Unsure, but the client reported "a couple of days now" on Thursday Feb. 19 - Who had access to the home during that specific timeframe? Three parties are involved: the government PSW, TheKey PSW, and a neighbour - How much money is missing, and is that amount exact or estimated? Appr= ox. $300-$400 so its est. - Where is the wallet normally kept, and was it moved or disturbed when the money was discovered missing? Unsure. According to our PSW it was out on the coffee table with bills under it. It could be in her purse at times. Her son Jeff may be able to get more details on this tomorrow. - Has a police report been filed or does the family intend to file one? No Kristal Parris RN, BScN Client Success Manager Tel: 416-488-8777 Email: kristal.parris@thekey.com Website: TheKey.ca [image: TheKey] On Fri, Feb 20, 2026 at 7:08=E2=80=AFPM Chantal-Marie Grinstead wrote: > Hi Kristal, > > Thank you for escalating this concern. We will lead investigative efforts > with the caregiver. First, can you tell me if you have any of the followi= ng > details? > > - Are there cameras in the home? > - When was the money last confirmed to be in the wallet, and when was > it first noticed missing? > - Who had access to the home during that specific timeframe? > - How much money is missing, and is that amount exact or estimated? > - Where is the wallet normally kept, and was it moved or disturbed > when the money was discovered missing? > - Has a police report been filed or does the family intend to file one= ? > > > > Thank you, > > Chantal Grinstead > Senior Employee Relations Advisor | TheKey > *Work Mobile: *949-781-5944 > *Zoom Phone:* 531-224-4362 ext 185323 > > [image: TheKey] > > *** I am located in the Central Time Zone and I am sending this at a time > that suits my schedule. Please do not feel obligated to respond outside o= f > your designated working hours. *** > > On Fri, Feb 20 2:27 PM , Kristal wrote: > Hi HR and Chantal, > > I wanted to put you on alert that I received a call this morning from a > client's son (Jeff Varah) claiming his mom (Valerie Varah) reported missi= ng > money from her wallet. > > *Background* > She started services with us on January 28, 2026. 89 years old, > cognitively intact, lives at home alone. Support comes from the governmen= t > (once per week on Tuesdays), TheKey (three times per week on Monday, > Wednesday, and Friday), and occasionally from her neighbour. She has had > the same PSW, Ramandeep, since the start of care. > > *Investigation with son* > Received a call from son, Jeff, who wished to hold services because > Valerie feels a little violated at this time. I sympathized and assured h= im > t