--00000000000067b31e064cedfbbd Content-Type: multipart/alternative; boundary="00000000000067b31d064cedfbbc" --00000000000067b31d064cedfbbc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, No problem at all. Thanks for your work on this, I know its time consuming. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Fri, Mar 13, 2026 at 2:38=E2=80=AFPM Marc Atkinson wrote: > Shawntel, > > Chuck asked me to send a balance update, which is why I sent my previous > email. I also wanted to send the screenshot of the Etransfer receipt, as = I > figured your office would want to see that. > > I was formatting the email, having to go back and forth between Excel and > the email in google. I did not see your email until after I sent mine and > the thread updated. > > We will continue following up on the payment. > > > > On Fri, Mar 13, 2026 at 4:29=E2=80=AFPM Shawntel Sousa wrote: > >> HI, >> >> Sorry, maybe read my clear care note but as of right now she is sending >> the $3,000 to try to avoid having her services paused while she sorts ou= t >> the remaining balance. She is convinced that we double-billed her. >> >> *Respectfully, * >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager | TheKey >> >> Mobile: 403-305-6588 Office: 403-301-3777 >> >> >> >> >> >> >> On Fri, Mar 13, 2026 at 2:14=E2=80=AFPM Marc Atkinson >> wrote: >> >>> Hi Everyone, >>> >>> Some good news here! I was compiling Mary & Ray Albo's account >>> statements to provide your office with the open balances due, per Chuck= 's >>> request. I then noticed that we just received a $3,000 e-transfer payme= nt >>> from Candice. Please see the details of the payment below. >>> >>> The account balances, before posting the $3,000.00, are also seen below= . >>> >>> Lito and I will review the invoices to determine which ones are the >>> oldest to apply the funds to, and we will send an email detailing the >>> payment to Candice before posting it. Our wish is to be as completely >>> transparent with the posting of funds as possible,. >>> >>> May your office please review this information and advise if Candice >>> told your office during the call that she would bring the account curre= nt, >>> or should we only expect the $3,000 for the time being and continue to >>> follow up for additional payments? Lito and I agree that we must stress >>> that she needs to bring the account completely current or face service >>> suspension. >>> >>> We would appreciate any additional information and will work on applyin= g >>> and posting the $3,000 payment as described below. >>> >>> Thank you! >>> >>> >>> *Mary Albo* - Current Balance prior to posting part of the $3,000 >>> payment:* $10,969.35* >>> >>> - Please note that the invoices highlighted in orange are still on >>> the CDHC account but will likely need to be moved. >>> >>> Invoice Date >>> Invoice Amount >>> Amount Paid >>> Amount Remaining >>> Due