Re: Mary and Ray Albo | Invoices 1231897, 1244341, 1242689, 1226207

--0000000000003b15d4064cedd9c5 Content-Type: multipart/alternative; boundary="0000000000003b15d4064cedd9c4" --0000000000003b15d4064cedd9c4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Shawntel, Chuck asked me to send a balance update, which is why I sent my previous email. I also wanted to send the screenshot of the Etransfer receipt, as I figured your office would want to see that. I was formatting the email, having to go back and forth between Excel and the email in google. I did not see your email until after I sent mine and the thread updated. We will continue following up on the payment. On Fri, Mar 13, 2026 at 4:29=E2=80=AFPM Shawntel Sousa = wrote: > HI, > > Sorry, maybe read my clear care note but as of right now she is sending > the $3,000 to try to avoid having her services paused while she sorts out > the remaining balance. She is convinced that we double-billed her. > > *Respectfully, * > > *Shawntel Sousa, LPN* > > Client Success Manager | TheKey > > Mobile: 403-305-6588 Office: 403-301-3777 > > > > > > > On Fri, Mar 13, 2026 at 2:14=E2=80=AFPM Marc Atkinson > wrote: > >> Hi Everyone, >> >> Some good news here! I was compiling Mary & Ray Albo's account statement= s >> to provide your office with the open balances due, per Chuck's request. = I >> then noticed that we just received a $3,000 e-transfer payment from >> Candice. Please see the details of the payment below. >> >> The account balances, before posting the $3,000.00, are also seen below. >> >> Lito and I will review the invoices to determine which ones are the >> oldest to apply the funds to, and we will send an email detailing the >> payment to Candice before posting it. Our wish is to be as completely >> transparent with the posting of funds as possible,. >> >> May your office please review this information and advise if Candice tol= d >> your office during the call that she would bring the account current, or >> should we only expect the $3,000 for the time being and continue to foll= ow >> up for additional payments? Lito and I agree that we must stress that sh= e >> needs to bring the account completely current or face service suspension= . >> >> We would appreciate any additional information and will work on applying >> and posting the $3,000 payment as described below. >> >> Thank you! >> >> >> *Mary Albo* - Current Balance prior to posting part of the $3,000 >> payment:* $10,969.35* >> >> - Please note that the invoices highlighted in orange are still on >> the CDHC account but will likely need to be moved. >> >> Invoice Date >> Invoice Amount >> Amount Paid >> Amount Remaining >> Due Date >> Days Overdue >> Service Start Date >> Service End Date >> 1/29/2025 $537.76 $212.07 $325.69 2/15/2026 26 1/13/2025 1/22/2025 >> 2/12/2025 $382.48 $382.48 2/15/2026 26 1/27/2025 2/5/2025 >> 2/26/2025 $362.99 $362.99 2/15/2026 26 2/10/2025 2/19/2025 >> 3/12/2025 $537.76 $537.76 2/15/2026 26 2/24/2025 3/5/2025 >> 3/26/2025 $537.76 $537.76 2/1