----==_mimepart_68ed04df3b6bd_1d83fb6c2a6970436192684 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cathy,=C2=A0 =E2=80=8BWe were able to enter the new Debit Card inf= ormation into Versapay and Pay the overdue invoices. =C2=A0Irene's accoun= t is now current. =C2=A0Thank you for your help. Cathy Cat= hy Saari Collections & Contact Center Specialist 2|=C2=A0TheKey 1-866-2= 26-1702 billing@thekey Hours-8:00am -5:00pm EST M-F =0D =0D On=0D Fri, 10 Oct at 1:43 PM=0D , Cathy Saari = wrote:=0D =0D =0D Hi Cathy,=C2=A0 =0D =0D Marc's last ticket of a payment change for Irene was 6/5/24. =C2=A0That = was to add the debit card that is currently on file, but is expired. =C2=A0= We need either the bank information including postal code or new debit ca= rd info for Irene. =0D =0D Info needed for PAD =0D =0D Ifo needed for Debit Card =0D =0D =0D =0D Thanks, Cathy =0D =0D =0D =0D =0D Cathy Saari =0D =0D Collections & Contact Center Specialist 2|=C2=A0TheKey=0D =0D 1-866-226-1702 =0D billing@thekey =0D Hours-8:00am -5:00pm EST M-F =0D =0D =0D =0D =0D =0D =0D =0D On=0D Fri, 10 Oct at 12:32 PM=0D , Cathy Saari = wrote:=0D =0D =0D Hi Cathy,=C2=A0 =0D =0D The only payment method on the client's account is the expired Visa CC. = =C2=A0I do not see any payment forms in Irene's Clear Care file, nor do I= see a ticket from Marc updating the account. =C2=A0Can you please get th= e compete bank information, so we can process the payments for this clien= t. =0D =0D Thanks, Cathy=C2=A0 =0D =0D =0D =0D =0D Cathy Saari =0D =0D Collections & Contact Center Specialist 2|=C2=A0TheKey=0D =0D 1-866-226-1702 =0D billing@thekey =0D Hours-8:00am -5:00pm EST M-F =0D =0D =0D =0D =0D =0D =0D =0D On=0D Tue, 7 Oct at 6:46 PM=0D , Cathy Gerth wrote:=0D =0D =0D Hello =0D There is a new expiry date.... =0D Same card and card=C2=A0# =0D Expiry 02/30=C2=A0 CVC=C2=A0 296 =0D Thank you =0D =0D Cathy =0D =0D =0D =0D =0D Cathy Gerth =0D =0D =0D Client Success Manager=C2=A0 Direct: 778-403-6148 =0D Office:=C2=A0778-279-3634 =0D =0D Email:=C2=A0cgerth@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Tue, Oct 7, 2025 at 7:54=E2=80=AFAM Cathy Saari = wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Sharon,=C2=A0 =0D =0D =0D =0D The Versapay system is saying that the card is expired.=C2=A0 Has she go= tten a new card lately with a new expiration date?=C2=A0 I tried the card= again and it declined. =0D =0D =0D =0D Thanks, Cathy=C2=A0=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Cathy Saari =0D =0D =0D =0D Collections & Contact Center Specialist 2|=C2=A0TheKey=0D =0D =0D =0D 1-866-226-1702 =0D =0D billing@thekey =0D =0D Hours-8:00am -5:00pm EST M-F=0D =0D =0D =0D =0D =0D ----==_mimepart_68ed04df3b6bd_1d83fb6c2a6970436192684 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Cathy,=C2=A0 =0D =0D =E2=80=8BWe were able to enter the new Debit Card inform= ation into Versapay and Pay the overdue