--0000000000001086f506427406d7 Content-Type: multipart/alternative; boundary="0000000000001086f406427406d6" --0000000000001086f406427406d6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We had a little help from Zoom and they're probably set up simultaneous. I'll check and compare to 8x8 settings. On Fri, Oct 31, 2025 at 8:02=E2=80=AFAM Timothy Thomas wrot= e: > Mark, how are the ring groups set up for new client calls? Are the rings > simultaneous or cascading? I don't see those settings available. > > Thanks > > On Fri, Oct 31, 2025 at 8:58=E2=80=AFAM Timothy Thomas wr= ote: > >> It's back, thanks >> >> On Thu, Oct 30, 2025 at 12:18=E2=80=AFPM Mark Warner >> wrote: >> >>> Try again. >>> >>> On Thu, Oct 30, 2025 at 10:01=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hi Mark, >>>> >>>> Where can I find this phone system management portal to adjust the cal= l >>>> queues? Thanks >>>> >>>> [image: Screenshot 2025-10-30 at 11.00.34=E2=80=AFAM.png] >>>> >>>> >>>> On Thu, Oct 9, 2025 at 2:19=E2=80=AFPM Mark Warner >>>> wrote: >>>> >>>>> Hello! >>>>> >>>>> Below are instructions for administering your Zoom Call Queues. Zoom >>>>> Call Queues are equivalent to 8x8 Ring Groups. Zoom *call queues* re= quire >>>>> a few steps to successfully add or remove users. Please login to you= r Zoom >>>>> portal directly ( thekey.zoom.us ) or access your profile via your >>>>> Zoom PC app by selecting your profile initials/picture (in the upper-= right >>>>> corner of the PC app) > Settings > My Account. This should open a we= b page >>>>> to your personal Zoom portal profile. Review all the options on the = left >>>>> side of your screen and select *Phone System Management > Call Queues= *. >>>>> At that point, you should see all the call queues to which you have a= ccess. >>>>> >>>>> 1. Select the call queue you wish to change. You should see two tab= s >>>>> : *Profile* and *Policy*. >>>>> >>>>> 2. Under the *Profile* tab, locate the *Member(s)* option and select= *View >>>>> or Edit* >>>>> >>>>> 3. To add a user to the call queue, select the blue Add button, >>>>> search for the user(s), check the box associated with each user to be >>>>> added, and select OK at the bottom of the screen to add them to the g= roup. >>>>> >>>>> Steps 1-3 define which users will ring when a call is directed to the >>>>> Call Queue. >>>>> >>>>> 4. Return to the *Profile* and *Policy* screen and select the >>>>> *Policy* tab. Under the *Voicemail* option, select *Access Member >>>>> List*. >>>>> >>>>> 5. Add the same users here that were added under the *Profile* tab. >>>>> >>>>> Steps 5-6 define which users will receive notifications whenever a >>>>> voicemail is left for the call queue. >>>>> >>>>> When following the above instructions, all users in the call queue >>>>> will ring with incoming calls and receive voicemail notifications (vi= a >>>>> email) whenever a caller leaves a voicemail for the group. >>>>> >>>>> The *Profile* and *Policy* o