--0000000000009cec640642766185 Content-Type: multipart/alternative; boundary="0000000000009cec640642766184" --0000000000009cec640642766184 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I set the call queues up based on their 8x8 ring group settings. I believe I have granted you access, so you can now see the call handling settings. Zoom allows for granular detail, which adds complexity. Take a look at your access and let me know of any concerns. On Fri, Oct 31, 2025 at 8:05=E2=80=AFAM Mark Warner wrote: > We had a little help from Zoom and they're probably set up simultaneous. > I'll check and compare to 8x8 settings. > > On Fri, Oct 31, 2025 at 8:02=E2=80=AFAM Timothy Thomas wr= ote: > >> Mark, how are the ring groups set up for new client calls? Are the rings >> simultaneous or cascading? I don't see those settings available. >> >> Thanks >> >> On Fri, Oct 31, 2025 at 8:58=E2=80=AFAM Timothy Thomas w= rote: >> >>> It's back, thanks >>> >>> On Thu, Oct 30, 2025 at 12:18=E2=80=AFPM Mark Warner >>> wrote: >>> >>>> Try again. >>>> >>>> On Thu, Oct 30, 2025 at 10:01=E2=80=AFAM Timothy Thomas wrote: >>>> >>>>> Hi Mark, >>>>> >>>>> Where can I find this phone system management portal to adjust the >>>>> call queues? Thanks >>>>> >>>>> [image: Screenshot 2025-10-30 at 11.00.34=E2=80=AFAM.png] >>>>> >>>>> >>>>> On Thu, Oct 9, 2025 at 2:19=E2=80=AFPM Mark Warner >>>>> wrote: >>>>> >>>>>> Hello! >>>>>> >>>>>> Below are instructions for administering your Zoom Call Queues. Zoo= m >>>>>> Call Queues are equivalent to 8x8 Ring Groups. Zoom *call queues* r= equire >>>>>> a few steps to successfully add or remove users. Please login to yo= ur Zoom >>>>>> portal directly ( thekey.zoom.us ) or access your profile via your >>>>>> Zoom PC app by selecting your profile initials/picture (in the upper= -right >>>>>> corner of the PC app) > Settings > My Account. This should open a w= eb page >>>>>> to your personal Zoom portal profile. Review all the options on the= left >>>>>> side of your screen and select *Phone System Management > Call >>>>>> Queues*. At that point, you should see all the call queues to which >>>>>> you have access. >>>>>> >>>>>> 1. Select the call queue you wish to change. You should see two >>>>>> tabs : *Profile* and *Policy*. >>>>>> >>>>>> 2. Under the *Profile* tab, locate the *Member(s)* option and >>>>>> select *View or Edit* >>>>>> >>>>>> 3. To add a user to the call queue, select the blue Add button, >>>>>> search for the user(s), check the box associated with each user to b= e >>>>>> added, and select OK at the bottom of the screen to add them to the = group. >>>>>> >>>>>> Steps 1-3 define which users will ring when a call is directed to th= e >>>>>> Call Queue. >>>>>> >>>>>> 4. Return to the *Profile* and *Policy* screen and select the >>>>>> *Policy* tab. Under the *Voicemail* option, select *Access Member >>>>>> List*. >>>>>> >>>>>> 5. Add the same users here that were added under the *Profile*