--00000000000069c1b7064cc3103a Content-Type: multipart/alternative; boundary="00000000000069c1b7064cc31039" --00000000000069c1b7064cc31039 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timothy, For the missing Friday live-in charges at the $450 rate (2/13, 2/20, 2/27), the client owes $1,350. Regards, Chakera Dixon | TheKey Billing Analyst ll *Upcoming Time Off:* *Please note my email has changed:* cdixon@thekey.com (408) 856-2418 Ext. 150015 TheKey.com [image: TheKey] On Wed, Mar 11, 2026 at 12:35=E2=80=AFPM Timothy Thomas wro= te: > Chakera, > > How much does the client owe? and have they been informed? > > On Mon, Mar 9, 2026 at 6:19=E2=80=AFPM Chakera Dixon = wrote: > >> Good Afternoon, >> >> I have reviewed this week's billing and confirm that it is correct. Sinc= e >> there are no amounts listed for any of the B shifts, the amount recorded= in >> ClearCare will be billed on the invoice. >> >> Regards, >> >> Chakera Dixon | TheKey >> Billing Analyst ll >> *Upcoming Time Off:* >> >> *Please note my email has changed:* >> cdixon@thekey.com >> (408) 856-2418 Ext. 150015 >> TheKey.com >> [image: TheKey] >> >> >> On Mon, Mar 9, 2026 at 11:47=E2=80=AFAM Joey Taylor >> wrote: >> >>> Good Morning, >>> >>> Thank you for the clarification. Can someone review the billing for >>> March 2nd to March 8th to confirm everything is billed correctly. >>> >>> Has the client been informed of the billing issues for the past month? >>> If we are adding additional charges, he should be informed of what happ= ened. >>> >>> Thank you, >>> >>> On Fri, Mar 6, 2026 at 1:13=E2=80=AFPM Loretta Fasel-Slater >>> wrote: >>> >>>> Hello Joey, >>>> >>>> Following a review with Amy Konke, we identified the cause of the >>>> billing variances. >>>> While the first full week of live-in rates was processed correctly, th= e >>>> Friday (A) shifts were changed to non-billable (N/A) starting the week= of >>>> 02/09 =E2=80=93 02/15. Because NetSuite is programmed to bill live-in = rates >>>> specifically on the (A) shift, these charges were not captured. >>>> >>>> [image: image.png] >>>> >>>> To resolve this and ensure accurate billing moving forward, please tak= e >>>> the following actions: >>>> >>>> - To address missing charges: A new shift must be entered in Wellsky t= o >>>> invoice for the missing Friday live-in charges. (2/13, 2/20, 2/27) >>>> - For future billing: I recommend reverting to the setup used during >>>> the week of 01/19 =E2=80=93 01/25 to ensure the Friday live-in shifts = generate >>>> correctly. >>>> >>>> [image: image.png] >>>> >>>> Please note that the final invoice displays only the date and the >>>> caregiver's name, not specific shift times, therefore, these adjustmen= ts >>>> will not affect the level of detail shown to the client. >>>> [image: image.png] >>>> Please let me know if you have any questions. >>>> >>>> Thanks, >>>> >>>> *Loretta Fasel-Slater* >>>> >>>> Billing Analyst 1 | TheKey >>>> >>>> Mobile: 616.