--00000000000076f573064cc48170 Content-Type: multipart/alternative; boundary="00000000000076f571064cc4816f" --00000000000076f571064cc4816f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, Has the client been informed? On Wed, Mar 11, 2026 at 1:35=E2=80=AFPM Chakera Dixon w= rote: > Hi Timothy, > > For the missing Friday live-in charges at the $450 rate (2/13, 2/20, > 2/27), the client owes $1,350. > > Regards, > > Chakera Dixon | TheKey > Billing Analyst ll > *Upcoming Time Off:* > > *Please note my email has changed:* > cdixon@thekey.com > (408) 856-2418 Ext. 150015 > TheKey.com > [image: TheKey] > > > On Wed, Mar 11, 2026 at 12:35=E2=80=AFPM Timothy Thomas w= rote: > >> Chakera, >> >> How much does the client owe? and have they been informed? >> >> On Mon, Mar 9, 2026 at 6:19=E2=80=AFPM Chakera Dixon = wrote: >> >>> Good Afternoon, >>> >>> I have reviewed this week's billing and confirm that it is correct. >>> Since there are no amounts listed for any of the B shifts, the amount >>> recorded in ClearCare will be billed on the invoice. >>> >>> Regards, >>> >>> Chakera Dixon | TheKey >>> Billing Analyst ll >>> *Upcoming Time Off:* >>> >>> *Please note my email has changed:* >>> cdixon@thekey.com >>> (408) 856-2418 Ext. 150015 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Mon, Mar 9, 2026 at 11:47=E2=80=AFAM Joey Taylor >>> wrote: >>> >>>> Good Morning, >>>> >>>> Thank you for the clarification. Can someone review the billing for >>>> March 2nd to March 8th to confirm everything is billed correctly. >>>> >>>> Has the client been informed of the billing issues for the past month? >>>> If we are adding additional charges, he should be informed of what hap= pened. >>>> >>>> Thank you, >>>> >>>> On Fri, Mar 6, 2026 at 1:13=E2=80=AFPM Loretta Fasel-Slater >>>> wrote: >>>> >>>>> Hello Joey, >>>>> >>>>> Following a review with Amy Konke, we identified the cause of the >>>>> billing variances. >>>>> While the first full week of live-in rates was processed correctly, >>>>> the Friday (A) shifts were changed to non-billable (N/A) starting the= week >>>>> of 02/09 =E2=80=93 02/15. Because NetSuite is programmed to bill live= -in rates >>>>> specifically on the (A) shift, these charges were not captured. >>>>> >>>>> [image: image.png] >>>>> >>>>> To resolve this and ensure accurate billing moving forward, please >>>>> take the following actions: >>>>> >>>>> - To address missing charges: A new shift must be entered in Wellsky >>>>> to invoice for the missing Friday live-in charges. (2/13, 2/20, 2/27) >>>>> - For future billing: I recommend reverting to the setup used during >>>>> the week of 01/19 =E2=80=93 01/25 to ensure the Friday live-in shifts= generate >>>>> correctly. >>>>> >>>>> [image: image.png] >>>>> >>>>> Please note that the final invoice displays only the date and the >>>>> caregiver's name, not specific shift times, therefore, these adjustme= nts >>>>> will not affect the level of detail s