Re: 175736 Beverley Peffers - Collection of Account Balance of $2,812.00 on Invoices 1187737, 1193579, 1198489, & 1203256 & Review of Requested Credit For Repair Costs - [#1347632]

--0000000000003af9bd0647a4a025 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc Happy New Year! I haven't heard back from Colleen since I sent her my reply on Dec. 11 to her claims. Here is what I sent to her: Timon Page Thu, Dec 11, 2025, 1:14=E2=80=AFPM to Colleen, Amrita, Sara Hi Colleen In speaking with the care team, they are not responsible for disposing of any waste in the toilets. They have however witnessed Beverley disposing of wet wipes in the toilet as she has some anal discomfort and it is soothing from what I understand. With this information, we cannot and do not agree to the reimbursement of the costs associated with the plumber visits. That said, in the interest of goodwill, we are willing to credit your account $200. Best regards, * Timon Page * General Manager, Ontario timon.page@thekey.com Mobile: (437) 223-0841 TheKey.ca On Fri, Jan 2, 2026 at 4:45=E2=80=AFPM Marc Atkinson wrote: > Hi Timon, > > We wanted to follow up on the total balance due for Beverley Peffers. I > just noticed that she passed away. > > Do you know if the client will be paying for all service after 12/5 and > did your office review her request of the credit for $2,030.64 due to the > damages they claim our CG caused? > > Thank you. > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Wed, 24 Dec, 2025 at 1:20 PM , Marc Atkinson collectionsteam@thekey.com> wrote: > Hi Timon, > > We wanted to follow up to see if there has been any review of the > requested credit for Beverley Peffers on the invoices for 11/17-12/5? > Please note that we have received and posted their check for the $20.68. > > Thank you! > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Mon, 22 Dec at 8:50 AM , Marc Atkinson > wrote: > Hi Timon, > > For client Beverley Peffers, please find the attached document. Beverley > did end up sending us a check for the 3 invoices for the weeks of 11/17, > 11/25, & 12/1, for only $20.68. In her documents, she sent in a couple of > receipts showing the damage and costs that she claims was caused by our C= Gs. > > May you please review this information and advise on how you want to > proceed? If we grant her the credit, we would need to credit $2,051.32. > > Thank you! > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Fri, 19 Dec at 2:29 PM , 175736 Beverley Peffers - Oakville peffers@pefferslaw.ca> wrote: > Good Afternoon, > > Please see the attached. > > > ***HOLIDAY NOTICE*** > *Kindly note that our office will be closed at the end of the day on > December 24, 2025 and will reopen on January 5. 2026. Staff will b