Hi Timon, We wanted to follow up on the total balance due for Beverley Peffers. I just noticed that she passed away. Do you know if the client will be paying for all service after 12/5 and did your office review her request of the credit for $2,030.64 due to the damages they claim our CG caused? Thank you. Regards, Marc Atkinson Senior Client Account Specialist Customer Contact & Collections Center 866-226-1702 - Main Line 239-264-1290 - Direct billing@thekey.com
On
Wed, 24 Dec, 2025 at 1:20 PM
, Marc Atkinson <collectionsteam@thekey.com> wrote:
Hi Timon,
We wanted to follow up to see if there has been any review of the requested credit for Beverley Peffers on the invoices for 11/17-12/5? Please note that we have received and posted their check for the $20.68.
Thank you!
Regards,
Marc Atkinson
Senior Client Account Specialist
Customer Contact & Collections Center
866-226-1702 - Main Line
239-264-1290 - Direct
billing@thekey.com
On
Mon, 22 Dec at 8:50 AM
, Marc Atkinson <collectionsteam@thekey.com> wrote:
Hi Timon,
For client Beverley Peffers, please find the attached document. Beverley did end up sending us a check for the 3 invoices for the weeks of 11/17, 11/25, & 12/1, for only $20.68. In her documents, she sent in a couple of receipts showing the damage and costs that she claims was caused by our CGs.
May you please review this information and advise on how you want to proceed? If we grant her the credit, we would need to credit $2,051.32.
Thank you!
Regards,
Marc Atkinson
Senior Client Account Specialist
Customer Contact & Collections Center
866-226-1702 - Main Line
239-264-1290 - Direct
billing@thekey.com
On
Fri, 19 Dec at 2:29 PM
, 175736 Beverley Peffers - Oakville <peffers@pefferslaw.ca> wrote:
Good Afternoon,
Please see the attached.
**HOLIDAY NOTICE**
Kindly note that our office will be closed at the end of the day on December 24, 2025 and will reopen on January
5. 2026. Staff will be checking emails intermittently on December 29th, 30th, 31st and January 2nd, 2026.
Yours truly,
Colleen Peffers, Lawyer
PeffersLaw
57 Martin Street
Milton, Ontario L9T 2R1
Phone: (905) 592-2099 Fax: (905) 592-1829
Email:
peffers@pefferslaw.ca
From: Marc Atkinson <collectionsteam@thekey.com>
Sent: December 19, 2025 1:21 PM
To: Colleen Peffers <peffers@pefferslaw.ca>
Cc: timon.page@thekey.com
Subject: Re: 175736 Beverley Peffers - Collection of Account Balance of $2,812.00 on Invoices 1187737, 1193579, 1198489, & 1203256 - [#1347632]
Hi Colleen,
My name is Marc Atkinson from TheKey's Billing Department, reaching out concerning the account balance of $2,812.00 for Beverley Peffers' home care assistance service with
us.
Attached here are the 4 open invoices on her accoun. If you may please review these invoices and kindly provide an update on the payment status, that would be greatly appreciated.
Thank you!
Regards,
Marc Atkinson
Senior Client Account Specialist
Customer Contact & Collections Center
866-226-1702 - Main Line
239-264-1290 - Direct
billing@thekey.com
1347632:611100
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