--000000000000df953a063e784231 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Venus, did you get new payment authorization signed or get POA for Michael. On Wed, Sep 10, 2025 at 3:11=E2=80=AFPM Alejandro Aponte wrote: > Hello again, > > Just touching base here, are you able to please provide an update if ther= e > is one? > > > We audited this new Chicago client and discovered the person who signed > the consent agreement is not listed under the financial party section of > the agreement. Are you able to please assist in securing an updated conse= nt > agreement that lists Michael under the Financial Responsible Party sectio= n? > > > > > > Respectfully, > > *Alejandro Aponte* > Finance Onboarding Analyst III | TheKey > > Long Term Care Insurance Customer Service - (855) 205-8007 > Long Term Care Insurance Fax - (813) 693-5625 > > Billing Support Customer Service - (866) 226-1702 > Billing Support Email - Billing@thekey.com > > > > > On Tue, 2 Sep at 5:24 PM , Alejandro Aponte > wrote: > Hello again, > > Just touching base here, are you able to please provide an update if ther= e > is one? > > > Respectfully, > > *Alejandro Aponte* > Finance Onboarding Analyst III | TheKey > > Long Term Care Insurance Customer Service - (855) 205-8007 > Long Term Care Insurance Fax - (813) 693-5625 > > Billing Support Customer Service - (866) 226-1702 > Billing Support Email - Billing@thekey.com > > > > > On Tue, 26 Aug at 10:56 AM , Jeannie Ortiz > wrote: > Thank you for your quick response. Please let me know if there is anythin= g > I can do to help. > > Thank You, > Jeannie Ortiz > Finance Onboarding & Experience Manager > jeannie.ortiz@thekey.com > Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com > > > On Tue, 26 Aug at 10:52 AM , TheKey Support wrote: > Good Morning Jeannie, > > We are actually working on getting new payment information for both Judit= h > Rhinestein and Micael Stein, this is a couples care situation. > > Venus, > > When you send Pandadoc for a new payment account please have Michael > fill-in responsible party information on Judith's form. > > Thanks, > Diane > > On Tue, Aug 26, 2025 at 9:47=E2=80=AFAM Jeannie Ortiz > wrote: > >> Good Morning, >> >> I am following up on Alekandro's request, as I have not seen a response, >> and I apologize if I missed it. Have we been able to get an updated CCA >> agreement? >> >> Thank You, >> Jeannie Ortiz >> Finance Onboarding & Experience Manager >> jeannie.ortiz@thekey.com >> Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com >> >> >> >> > 1147342:611100 > --000000000000df953a063e784231 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Venus, did you get new payment authorization signed or ge= t POA for Michael.=C2=A0 On Wed, Sep 10, 2025 at 3:11=E2=80= =AFPM Alejandro Aponte < clie= ntservice@thekey.com > wrote: Hello again, Just touching base her= e, are you able to please provide an update if the