----==_mimepart_68c1db868535a_1d83ffdec1f6998603185a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello again, Just touching base here, are you able to please provide an = update if there is one?=C2=A0 We audited this new Chicago client a= nd discovered the person who signed the consent agreement is not listed u= nder the financial party section of the agreement. Are you able to please= assist in securing an updated consent agreement that lists Michael under= the Financial Responsible Party section? =C2=A0 Respectf= ully,=C2=A0 Alejandro Aponte Finance Onboarding Analyst III =C2=A0|=C2= =A0TheKey =C2=A0 Long Term Care Insurance Customer Service - (855) 205-8= 007 Long Term Care Insurance Fax - (813) 693-5625 =C2=A0 Billing Suppo= rt Customer Service - (866) 226-1702 Billing Support Email - Billing@the= key.com =C2=A0 =C2=A0 = = On Tue, 2 Sep at 5:24 PM , Alejandro Aponte wrote: = = = = Hello again, = = Just touching base here, are you able to please provide an update if the= re is one?=C2=A0 = = = =C2=A0 = Respectfully,=C2=A0 = = = Alejandro Aponte = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = =C2=A0 = Long Term Care Insurance Customer Service - (855) 205-8007 = Long Term Care Insurance Fax - (813) 693-5625 = =C2=A0 = Billing Support Customer Service - (866) 226-1702 = Billing Support Email - Billing@thekey.com = =C2=A0 = = =C2=A0 = = = = = = = = On Tue, 26 Aug at 10:56 AM , Jeannie Ortiz = wrote: = = Thank you for your quick response. Please let me know if there is anythi= ng I can do to help. = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = = On Tue, 26 Aug at 10:52 AM , TheKey Support wro= te: Good Morning Jeannie, = We are actually working on getting new payment information for both Judi= th Rhinestein and Micael Stein, this is a couples care situation. = = Venus, = = When you send Pandadoc for a new payment account please have Michael fil= l-in responsible party information on Judith's form. = = Thanks, = Diane = = = = On Tue, Aug 26, 2025 at 9:47=E2=80=AFAM Jeannie Ortiz wrote: = = = = = Good Morning, = = I am following up on Alekandro's request, as I have not seen a response,= and I apologize if I missed it. Have we been able to get an updated CCA = agreement?=C2=A0 = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 ----==_mimepart_68c1db868535a_1d83ffdec1f6998603185a Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable = Hello again, Just touching base her= e, are you able to please provide an update if there is one?=C2=A0 We au= dited this ne