--000000000000a3b423064e5665d5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Please find the SOP attached! https://docs.google.com/document/d/1JGZBe-aYxppZ5gGkoQDWXQYpvnOTnKcNvZerNUw= vyvg/edit?tab=3Dt.0 Matthew Albano Director of Inside Sales matthew.albano@thekey.com Mobile: (781) 710-0688 Office: (603) 884-9574 https://thekey.com *We value your feedback. Please leave us a Google review* On Tue, Mar 31, 2026 at 2:43=E2=80=AFPM Matthew Albano wrote: > Hi Team, > > To ensure we address Intake-related challenges quickly and effectively, w= e > are moving to a centralized reporting process via a new SOP. > > Moving forward, please complete the LHA Intake-Pipeline Feedback form: > https://docs.google.com/forms/d/e/1FAIpQLSf1nLNZAfzjEpUb29OhiGUR1ATGxfU2b= ed3OhBrjYO6VkH1WQ/viewform for > every issue encountered. You will need to provide: > > - > > Office Name > - > > Salesforce Link (or Client Name/Number) > - > > Assessment details (if applicable) > - > > LHA > - > > Specific Feedback > > Intake Leadership will review all submissions and provide a response or > resolution within 1=E2=80=932 business days. > > This shift from informal messaging to a standardized form allows us to > move away from "one-off" fixes toward permanent process improvements. By > documenting every occurrence, we ensure all issues are resolved within a > predictable 48-hour window and provide a transparent feedback loop > between RDOs and Leadership. > > Thank you for your help in making our workflows more efficient. Please > bookmark this page and begin using this form starting tomorrow. > > Best, > Matt > Matthew Albano > Director of Inside Sales > matthew.albano@thekey.com > Mobile: (781) 710-0688 > Office: (603) 884-9574 > https://thekey.com > *We value your feedback. Please leave us a Google review* > > > --000000000000a3b423064e5665d5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Please find the SOP attached! <a href=3D"https= ://docs.google.com/document/d/1JGZBe-aYxppZ5gGkoQDWXQYpvnOTnKcNvZerNU