--000000000000dd1994064096b16a Content-Type: multipart/alternative; boundary="000000000000dd1993064096b169" --000000000000dd1993064096b169 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Fantastic!! Brittany keep shining! L~ Lilian Ciesco Area Sales Manager 860-949-7301 Lilian.ciesco@thekey.com TheKey On Tue, Oct 7, 2025 at 3:03=E2=80=AFPM Bridgett Scherer wrote: > Hi Team! > > We=E2=80=99re excited to share that our Client Experience Alerts (CEAs) h= ave > officially rolled out=E2=80=94and we already have a major win within the = first few > days! > > A huge shoutout to Brittany Dudics for submitting a CEA related to a > Caregiver Match Issue. In this case, the client=E2=80=99s wife expressed = that the > caregiver was oversharing personal ailments and stories, which had become > overwhelming. > > Before reaching out to the client, Audra connected with Brittany to gathe= r > the full picture and confirm our plan. Together, they coordinated with > the Caregiver Manager on next steps for restaffing. From there, Audra > called the wife to express our concern and appreciation, reviewed our pla= n > to resolve the issue, and then looped back with the entire team including= Lilian, > Area Sales Manager, to close the loop. > > This was a fantastic example of cross-team collaboration, quick response, > and proactive communication. It also became a great coaching opportunity > for the caregiver while reinforcing the importance of strong relationship= s > with our clients and their families. > > Because of Brittany=E2=80=99s professionalism and responsiveness, the wif= e > expressed great confidence in her and deep appreciation for the ongoing > support she provides. The Connecticut team jumped in immediately to devel= op > a solution, restaff the case, and provide education to the current > caregiver. > > And the follow-up didn=E2=80=99t stop there: > > - > > Brittany scheduled a check-in call on Sunday with the wife to ensure > the new caregiver was a great fit. > - > > She scheduled a home visit on Monday to make sure the family continued > to feel supported. > - > > Mary Jo, Regional Caregiver Manager, also followed up with the new > caregiver for feedback and additional coaching. > > This is exactly the kind of responsiveness and teamwork our CEAs are > designed to highlight; identifying issues early, creating solutions > quickly, and strengthening relationships in the process. > > We=E2=80=99ve included a screenshot below to show what this particular CE= A entry > looks like in Salesforce. > [image: image.png] > > As a reminder, Audra, Megan and I are here to support you with any > questions, documentation, outreach, or solutions you may need as you begi= n > using CEAs. > > Thank you, Brittany and the entire Connecticut team, for leading by > example and showing how collaboration drives exceptional client experienc= es! > > Bridgett Scherer > > Director, Client Experience | TheKey > > Mobile: 425.429.1064 > > >