Re: 179033 Barbara Payson - Notification to Client of Billing 2/13, 2/20, & 2/27 Live-In Shifts For Missed Billing - [#1466877]

--000000000000ad1b12064d6314b5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc Ok. I have a question about billing though. A daily rate for Leora is 425, and for Mary 450. So shouldn't one of the daily rates each week be 437.5? I guess technically two would be split between rates at 1/3 and 2/3 each time, but that would work out to the same as 1 day at 437.5 Thanks Brent On Thu, Mar 19, 2026 at 3:29=E2=80=AFPM Marc Atkinson wrote: > Hi Brent and Trisha, > > My name is Marc Atkinson with TheKey's Billing Department, reaching out > regarding the invoicing for Barbara Payson's home care service. I just > spoke with Trisha on the phone and she asked me to email this information > over to everyone. > > We apologize for the inconvenience, as we just noticed that we did not > bill the Friday live-in shifts from 2/13, 2/20, & 2/27 to Barbara on the > originally billed Invoices 1247869, 1253161, & 1258230. Attached, please > find the 3 invoices. You will notice that we only billed for 6 live-in > shifts during these 3 weeks of service and missed these 3 days. > > Thus, we do need to bill the additional $450.00 per day to Barbara on nex= t > week's invoice. > > Please let us know if there are any questions or concerns. > > Thank you! > > Regards, > > Marc Atkinson > Team Leader > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct Line > marc.atkinson@thekey.com > > [image: logo-the-key.svg] > 1466877:611100 > --000000000000ad1b12064d6314b5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc Ok. I have a question about billing though. A daily rate for Leora is = 425, and for Mary 450. So shouldn&#39;t one of the daily rates each week be= 437.5? I guess technically two would be split between rates at 1/3 and 2/3= each time, but that would work out to the same as 1 day at 437.5 Thanks Brent On Thu, M= ar 19, 2026 at 3:29=E2=80=AFPM Marc Atkinson &lt; collectionsteam@thekey.com &gt; wrote: Hi Brent and Trisha, My name is Marc Atkinson with TheKey&#39;s Billing Departm= ent, reaching out regarding the invoicing for Barbara Payson&#39;s home car= e service. I just spoke with Trisha on the phone and she asked me to email = this information over to everyone. We apologize for the inconvenience, as we just noticed tha= t we did not bill the Friday live-in shifts from 2/13, 2/20, &amp; 2/27 to = Barbara on the originally billed Invoices 1247869, 1253161, &amp; 1258230. = Attached, please find the 3 invoices. You will notice that we only billed f= or 6 live-in shifts during these 3 weeks of service and missed these 3 days= .=C2=A0 Thus, we do need to bill the additional $450.00 per day to= Barbara on next week&#39;s invoice. Please let us know if there are any questions or concerns.= Thank you! Regards, <div style=3D"color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif;fo= nt-size:small;font-style:normal;font-variant-ligatures:normal;font-