--00000000000008581b064d6349cc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Brent, It is built that way because Mary handles most of the work on shift change days. She works 8AM to 8PM and Pricilla essentially comes in for the bedtime routine and the night supervision. So from a payroll standpoint, Mary was paid her $350 that day as per the family's request. To expand on Marc's previous email, we normally build live from 8AM to 8AM. The issue on the invoice arose because of the shift change: Mary wanted to start at 8 AM on Tuesday and finish at 8PM on Friday. We apologize for the error and have corrected the issue in our system so this will not happen again. Thank you, On Thu, Mar 19, 2026 at 12:30=E2=80=AFPM Brent Lakatos wrote: > Hi Marc > > Ok. > > I have a question about billing though. A daily rate for Leora is 425, an= d > for Mary 450. So shouldn't one of the daily rates each week be 437.5? I > guess technically two would be split between rates at 1/3 and 2/3 each > time, but that would work out to the same as 1 day at 437.5 > > Thanks > Brent > > On Thu, Mar 19, 2026 at 3:29=E2=80=AFPM Marc Atkinson > wrote: > >> Hi Brent and Trisha, >> >> My name is Marc Atkinson with TheKey's Billing Department, reaching out >> regarding the invoicing for Barbara Payson's home care service. I just >> spoke with Trisha on the phone and she asked me to email this informatio= n >> over to everyone. >> >> We apologize for the inconvenience, as we just noticed that we did not >> bill the Friday live-in shifts from 2/13, 2/20, & 2/27 to Barbara on the >> originally billed Invoices 1247869, 1253161, & 1258230. Attached, please >> find the 3 invoices. You will notice that we only billed for 6 live-in >> shifts during these 3 weeks of service and missed these 3 days. >> >> Thus, we do need to bill the additional $450.00 per day to Barbara on >> next week's invoice. >> >> Please let us know if there are any questions or concerns. >> >> Thank you! >> >> Regards, >> >> Marc Atkinson >> Team Leader >> Customer Contact & Collections Center >> 866-226-1702 - Main Line >> 239-264-1290 - Direct Line >> marc.atkinson@thekey.com >> >> [image: logo-the-key.svg] >> 1466877:611100 >> > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --00000000000008581b064d6349cc Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Brent, It is built that way because Ma= ry handles most of the work on shift change days. She works 8AM to 8PM and = Pricilla essentially comes in for the bedtime routine and the night supervi= sion. So from a payroll standpoint, Mary was paid her $350 that day as per = the family's request.=C2=A0 To expand on Marc's previous ema= il, we normally build live from 8AM to 8AM. The issue on the invoice arose = because of the shift change: Mary wanted to start at 8 AM on Tuesday and fi= nish at 8PM on Friday