--00000000000057a5e006440e2432 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim. Dennis Fancy, BSP General Manager (204) 489-6000 TheKey.ca [image: TheKey] On Thu, Nov 20, 2025 at 4:21=E2=80=AFPM Timothy Thomas wrot= e: > Another day with no response. Do I need to call Rogers myself? This is > unacceptable @Gabriel La @Craig Ackerson > @TheKey IT Support > > On Wed, Nov 19, 2025 at 12:27=E2=80=AFPM Timothy Thomas w= rote: > >> @Gabriel La @TheKey IT Support = can >> we get a response on this request please. Our CSM needs a new device >> urgently. >> >> On Mon, Nov 17, 2025 at 1:37=E2=80=AFPM Timothy Thomas w= rote: >> >>> Hi Brian. >>> >>> I wasn=E2=80=99t aware of this delay. >>> >>> Can we please expedite a new device out ASAP? >>> Thanks >>> Tim >>> >>> On Mon, Nov 17, 2025 at 1:24=E2=80=AFPM Brian Boxall wrote: >>> >>>> Hi there, >>>> >>>> Any update on the new work device? >>>> >>>> I've been on my spare personal device for almost 2 weeks. >>>> >>>> Thanks, >>>> >>>> On Wed, Nov 5, 2025 at 11:46=E2=80=AFAM Brian Boxall >>>> wrote: >>>> >>>>> Brian G Boxall >>>>> 737 Banning Street >>>>> >>>>> Winnipeg Manitoba,Canada >>>>> >>>>> R3G2G3 >>>>> >>>>> This is my home address >>>>> >>>>> On Wed, Nov 5, 2025 at 10:57=E2=80=AFAM Rohit Biswas >>>>> wrote: >>>>> >>>>>> Hi BrianBoxall, >>>>>> >>>>>> Good morning! >>>>>> >>>>>> We=E2=80=99re currently checking internally regarding your work mobi= le >>>>>> replacement. >>>>>> >>>>>> In the meantime, could you please share your preferred shipping >>>>>> address so we=E2=80=99re ready to proceed once everything is confirm= ed? >>>>>> >>>>>> Please include: >>>>>> >>>>>> 1) Full name >>>>>> 2) Street address >>>>>> 3) Apartment or unit number (if applicable) >>>>>> 4) City, State, ZIP code >>>>>> 5) Whether this is a home or work address >>>>>> >>>>>> Thanks in advance, and I=E2=80=99ll keep you posted on the next step= s. >>>>>> >>>>>> Thanks, >>>>>> Rohit Biswas >>>>>> Service Desk Engineer >>>>>> rohit.biswas@thekey.com >>>>>> Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com >>>>>> TheKey.com >>>>>> >>>>>> We are Happy to Assist You! >>>>>> >>>>>> On Wed, 5 Nov at 11:45 AM , BrianBoxall wrote: >>>>>> Good Morning, >>>>>> >>>>>> My Work mobile device has bricked. I took it to a Mobile repair plac= e >>>>>> to confirm it isnt anything simple to correct. >>>>>> >>>>>> Old device was a Samsung S22 Ive had for 3-4 years. >>>>>> >>>>>> I will need a replacement device. >>>>>> >>>>>> Thanks >>>>>> >>>>>> -- >>>>>> Brian Boxall >>>>>> >>>>>> Client Success Manager >>>>>> Direct 431 887 1785 >>>>>> Office 204 489 6000 >>>>>> >>>>>> >>>>>> TheKey.ca >>>>>> >>>>>> [image: TheKey] >>>>>> >>>>>> 1286730:611100 >>>>>> >>>>> >>>>> >>>>> -- >>>>> Brian Boxall >>>>> >>>>> Client Success Manager >>>>> >>>>> Direct 431 887 1785 >>>>> >>>>> Office 204 489 6000 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> TheKey.ca >>>>> >>>>> [image: TheKey] >>>>> >>>>> >>>> >>>> -- >>>> B