--000000000000a52a0a06440ec378 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Much appreciated! On Thu, Nov 20, 2025 at 4:23=E2=80=AFPM Dennis Fancy wr= ote: > Thanks Tim. > > Dennis Fancy, BSP > General Manager > (204) 489-6000 > > TheKey.ca > > > [image: TheKey] > > > On Thu, Nov 20, 2025 at 4:21=E2=80=AFPM Timothy Thomas wr= ote: > >> Another day with no response. Do I need to call Rogers myself? This is >> unacceptable @Gabriel La @Craig Ackerson >> @TheKey IT Support >> >> On Wed, Nov 19, 2025 at 12:27=E2=80=AFPM Timothy Thomas = wrote: >> >>> @Gabriel La @TheKey IT Support = can >>> we get a response on this request please. Our CSM needs a new device >>> urgently. >>> >>> On Mon, Nov 17, 2025 at 1:37=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Hi Brian. >>>> >>>> I wasn=E2=80=99t aware of this delay. >>>> >>>> Can we please expedite a new device out ASAP? >>>> Thanks >>>> Tim >>>> >>>> On Mon, Nov 17, 2025 at 1:24=E2=80=AFPM Brian Boxall >>>> wrote: >>>> >>>>> Hi there, >>>>> >>>>> Any update on the new work device? >>>>> >>>>> I've been on my spare personal device for almost 2 weeks. >>>>> >>>>> Thanks, >>>>> >>>>> On Wed, Nov 5, 2025 at 11:46=E2=80=AFAM Brian Boxall >>>>> wrote: >>>>> >>>>>> Brian G Boxall >>>>>> 737 Banning Street >>>>>> >>>>>> Winnipeg Manitoba,Canada >>>>>> >>>>>> R3G2G3 >>>>>> >>>>>> This is my home address >>>>>> >>>>>> On Wed, Nov 5, 2025 at 10:57=E2=80=AFAM Rohit Biswas >>>>>> wrote: >>>>>> >>>>>>> Hi BrianBoxall, >>>>>>> >>>>>>> Good morning! >>>>>>> >>>>>>> We=E2=80=99re currently checking internally regarding your work mob= ile >>>>>>> replacement. >>>>>>> >>>>>>> In the meantime, could you please share your preferred shipping >>>>>>> address so we=E2=80=99re ready to proceed once everything is confir= med? >>>>>>> >>>>>>> Please include: >>>>>>> >>>>>>> 1) Full name >>>>>>> 2) Street address >>>>>>> 3) Apartment or unit number (if applicable) >>>>>>> 4) City, State, ZIP code >>>>>>> 5) Whether this is a home or work address >>>>>>> >>>>>>> Thanks in advance, and I=E2=80=99ll keep you posted on the next ste= ps. >>>>>>> >>>>>>> Thanks, >>>>>>> Rohit Biswas >>>>>>> Service Desk Engineer >>>>>>> rohit.biswas@thekey.com >>>>>>> Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com >>>>>>> TheKey.com >>>>>>> >>>>>>> We are Happy to Assist You! >>>>>>> >>>>>>> On Wed, 5 Nov at 11:45 AM , BrianBoxall wrote: >>>>>>> Good Morning, >>>>>>> >>>>>>> My Work mobile device has bricked. I took it to a Mobile repair >>>>>>> place to confirm it isnt anything simple to correct. >>>>>>> >>>>>>> Old device was a Samsung S22 Ive had for 3-4 years. >>>>>>> >>>>>>> I will need a replacement device. >>>>>>> >>>>>>> Thanks >>>>>>> >>>>>>> -- >>>>>>> Brian Boxall >>>>>>> >>>>>>> Client Success Manager >>>>>>> Direct 431 887 1785 >>>>>>> Office 204 489 6000 >>>>>>> >>>>>>> >>>>>>> TheKey.ca >>>>>>> >>>>>>> [image: TheKey] >>>>>>> >>>>>>> 1286730:611100 >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Br