--00000000000021ce6f0648fcc360 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Aaron, Kim is going on leave and has already been off since Jan 6th until an undisclosed period of time. HR is aware. I need to reassign her client load to my other CSM managers. Some of her clients are French (so we do not use Wellsky for those care plans as Wellsky is English only). When I get access to her drive, I can share her French care plans with the new CSMs. Hope that gives a bit more clarity and urgency on the situation!! Thank you, On Thu, Jan 22, 2026 at 11:41=E2=80=AFAM Aaron Worob = wrote: > Hi Joey, > > Typically, when we grant access to another users' files it is during the > off-boarding process. Since Kim is not off-boarded, I am required to get = a > bit more approval. I've already reached out to HR and Legal for that > approval. > > I'm also looking into the best way to accomplish this, as the tool Google > gives us is "Transfer Ownership" rather than "Add Permissions". I will > update once I confirm approval and accomplish the requested > sharing/permissions changes. > > Thank you, > Aaron Worob > Network/Systems Administrator > *aaron.worob@thekey.com * > [image: TheKey] > > On Thu, 22 Jan at 10:47 AM , Trishna Hazowary > wrote: > Hi Joseph, > > Your support ticket #1395931 has been escalated to our senior team to > ensure you receive the highest level of expertise and a swift resolution. > You'll be contacted directly by a senior support specialist with updates > and further assistance. For real-time updates, feel free to click on > https://hca.freshdesk.com/helpdesk/tickets/1395931. We appreciate your > patience and are here to ensure your satisfaction. > =E2=80=8B > Warm Regards, > > *Trishna Nath* > Service Desk Engineer > trishna.hazowary@thekey.com > Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > > > > On Thu, 22 Jan at 10:22 AM , JosephTaylor wrote: > Good Morning, > > Can I get access to Kim McConnell's (kim.mcconnell@thekey.com) Google > Docs please. I need access to some of her old French Care Plans (that are > not in Wellsky). > > Thank you, > > Joey Taylor > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > 514-907-5065 > TheKey.ca > [image: TheKey] > > 1395931:611100 > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --00000000000021ce6f0648fcc360 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks=C2=A0Aaron, Kim is going on leave and has al= ready been off since Jan 6th until an undisclosed=C2=A0period of time. HR i= s aware. I need to reassign her client load to my other CSM managers. Some = of her clients are French (so we do not use Wellsky for those care plans as= Wellsky=C2=A0is English only). When I get access to her drive, I can share= her French care plans with the new CSMs. Hope that gives a bit more= clarity and urgency on the situation!!