--00000000000087546b06441c328e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you - I have paid the invoice. Regards, Chuck On Thu, Nov 20, 2025 at 3:16=E2=80=AFPM Craig Ackerson wrote: > Hi Gina, > > The tracking information for your iPhone is 395450742948. > https://www.fedex.com/fedextrack/?trknbr=3D395450742948 > > It looks like it is requesting a payment for taxes of 18.98 CAD. Can one > of you go to this link > https://www.fedex.com/fedextrack/?trknbr=3D395450742948 and pay the fee? > > > Thanks, > > Craig Ackerson > > > Systems Administrator > *Contact IT Support 8 am-9 pm **EST** @ (888)838-1955* | hca.freshdesk.co= m > > On Thu, 13 Nov at 5:52 PM , CharlesTerlesky cterlesky@homecareassistance.com> wrote: > Hi Shibam, > > Gina Pellegerin > 403 or 587 area code > Ship to: 305-37 Richard Way SW, Calgary Alberta, T3E7M8 (Canada) > > What provider are you using? > > Regards, > Chuck > > On Thu, Nov 13, 2025 at 3:15=E2=80=AFPM Shibam Karmakar > wrote: > >> Hi Timothy, >> >> Could you please provide the following details to proceed further: >> >> - Full name of Gina >> - Desired area code for the cell phone number >> - Shipping address >> >> Once we have these details, we can move ahead with the necessary steps. >> Thank you for your prompt attention to this request. >> >> Ticket Number:1296045 >> >> Thanks, >> *Shibam Karmakar * >> Service Desk Engineer >> Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> [image: TheKey] >> >> We are Happy to Assist You! >> >> On Thu, 13 Nov at 11:21 AM , TheKey Support >> wrote: >> Could we please have an update on this today! >> >> On Wed, Nov 12, 2025 at 11:39=E2=80=AFAM TheKey Support >> wrote: >> >>> Hi Timothy, >>> >>> Thank you for submitting a request to the IT Support team. Your request >>> has the ticket ID 1296045 >>> https://hca.freshdesk.com/helpdesk/tickets/1296045. Please use this >>> ticket ID for any communication regarding this request. The IT Support = team >>> will keep you updated on the progress to resolving your ticket. >>> >>> Thank you >>> >>> > > -- > Chuck Terlesky B.A., CCPE > General Manager > Calgary, Alberta > > Calgary: 403-301-3777 > > TheKey.ca > > [image: TheKey] > > 1296045:611100 > --=20 Chuck Terlesky B.A., CCPE General Manager Calgary, Alberta Calgary: 403-301-3777 TheKey.ca [image: TheKey] --00000000000087546b06441c328e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tha= nk you - I have paid the invoice. Regards, Chuck = On Thu, Nov 20, 2025 at 3:16=E2=80=AF= PM Craig Ackerson < itsupport@the= key.com > wrote: Hi Gina,=C2=A0 The tracking information for your iPhone is 395450742948. = =C2=A0 https://www.fede= x.com/fedextrack/?trknbr=3D395450742948 It looks like it is requesting a payment for taxes of 18.9= 8 CAD. Can one of you go to this link https://www.fedex.com/fedextrack/?trknbr=3D395450742948 and pay th= e fee? Thanks,=C2=A0 Craig Ackerson <table bord