----==_mimepart_691f932ba6bd0_23517557b6862895c6 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Gina,=C2=A0 The tracking information for your iPhone is 3954507429= 48. =C2=A0 https://www.fedex.com/fedextrack/?trknbr=3D395450742948 I= t looks like it is requesting a payment for taxes of 18.98 CAD. Can one o= f you go to this link https://www.fedex.com/fedextrack/?trknbr=3D39545074= 2948 and pay the fee? Thanks,=C2=A0 Craig Ackerson Sy= stems Administrator Contact IT Support 8 am-9 pm=C2=A0EST=C2=A0@ (888)838= -1955=C2=A0|=C2=A0hca.freshdesk.com =0D =0D On=0D Thu, 13 Nov at 5:52 PM=0D , CharlesTerlesky wrote:=0D =0D Hi=C2=A0Shibam, =0D =0D Gina Pellegerin =0D 403 or 587 area code =0D Ship to: 305-37 Richard Way SW, Calgary Alberta, T3E7M8 (Canada) =0D =0D What provider are you using? =0D =0D Regards, =0D Chuck =0D =0D =0D =0D On Thu, Nov 13, 2025 at 3:15=E2=80=AFPM Shibam Karmakar wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Timothy,=C2=A0 =0D =0D =0D =0D Could you please provide the following details to proceed further: =0D =0D =0D =0D Full name of Gina =0D =0D Desired area code for the cell phone number =0D =0D Shipping address =0D =0D =0D =0D Once we have these details, we can move ahead with the necessary steps. = =0D =0D Thank you for your prompt attention to this request. =0D =0D =0D =0D Ticket Number:1296045 =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Shibam Karmakar=C2=A0 =0D =0D =0D =0D =0D =0D Service Desk Engineer =0D =0D =0D =0D Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com=0D =0D =0D =0D TheKey.com =0D =0D =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D We are Happy to Assist You! =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Thu, 13 Nov at 11:21 AM=0D =0D , TheKey Support wro= te:=0D =0D Could we please have an update on this today= ! =0D =0D =0D =0D =0D =0D On Wed, Nov 12, 2025 at 11:39=E2=80=AFAM TheKey Support wrote: =0D =0D =0D =0D =0D =0D Hi Timothy,=C2=A0 =0D =0D =0D =0D Thank you for submitting a request to the IT Support team. Your request = has the ticket ID 1296045 https://hca.freshdesk.com/helpdesk/tickets/1296= 045. Please use this ticket ID for any communication regarding this reque= st. The IT Support team will keep you updated on the progress to resolvin= g your ticket.=C2=A0 =0D =0D =0D =0D Thank you =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D -- =0D Chuck Terlesky B.A., CCPE =0D General Manager Calgary, Alberta Calgary: 403-301-3777 TheKey.ca=C2=A0= =C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_691f932ba6bd0_23517557b6862895c6 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Gina,=C2=A0 =0D =0D The tracking information for your iPhone is 395450742948= . =C2=A0 =0D https://www.fedex.com/fedextra= ck/?trknbr=3D395450742948 =0D =0D It looks like it is requesti