--000000000000132638064900552d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Remind me the tag we use for VCH? We can see if John can exclude based on that tag as that will be the easiest way. On Thu, Jan 22, 2026 at 12:46=E2=80=AFPM Timothy Thomas wro= te: > Hi Bee, > > Let me know how we can plan to handle the VCH clients so I can reassure > the team we'll be ok with the new incentive plan. > > Thanks! > Tim > > On Tue, Jan 20, 2026 at 2:59=E2=80=AFPM Sharon Speirs wrote: > >> Good morning >> I just want to confirm that for Vancouver SLA we are not including VCH >> clients as in the past it has not been applicable due to how we have to >> bring them on and how long they stay etc etc. >> They have always been excluded but when I look at Tableau the % seems >> incorrect. This makes me wonder if in fact all SOC are actually included= in >> this report? >> Any insight you have into this would be appreciated >> Kind regards >> Sharon >> Sharon Speirs >> General Manager >> sspeirs@thekey.com >> Mobile: (778) 991-3361 >> Office: (778) 279-3634 >> TheKey.com >> *We value your feedback. Please leave us a Google review* >> >> >> > --=20 Audra Williams National Director, Quality and Care Innovation audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com --000000000000132638064900552d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Remind me the tag we use for VCH?=C2=A0 We can see if John can e= xclude based on that tag as that will be the easiest=C2=A0way. On Thu, Jan 22, 2026 at 12:46=E2=80=AFPM Timothy Thomas <= ; tt@thekey.com > wrote: Hi Bee, Let me know how we can plan to handle the VCH clients so I = can reassure the team we'll be ok with the new incentive plan. Thanks! Tim On Tue, Jan 20, 2026 at 2:59=E2= =80=AFPM Sharon Speirs < sspeirs@thekey.com > wrote: Good morning I ju= st want to confirm that for Vancouver SLA we are not including VCH clients = as in the past it has not been applicable=C2=A0due to how we have to bring = them on and how long they stay etc etc. They have always been exc= luded but when I look at Tableau the % seems incorrect. This makes me wonde= r if in fact all SOC are actually included in this report? Any in= sight you have into this would be appreciated Kind regards Sharon Sharon Speirs General Manager =20 ssp= eirs@thekey.com Mobile: (778) 991-3361 Office: (778) 279-3634 = TheKey.com