--000000000000523cc7064900727d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable They are all tagged partner rate exception and VCH Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Thu, Jan 22, 2026 at 1:00=E2=80=AFPM Audra Williams = wrote: > Remind me the tag we use for VCH? We can see if John can exclude based o= n > that tag as that will be the easiest way. > > On Thu, Jan 22, 2026 at 12:46=E2=80=AFPM Timothy Thomas w= rote: > >> Hi Bee, >> >> Let me know how we can plan to handle the VCH clients so I can reassure >> the team we'll be ok with the new incentive plan. >> >> Thanks! >> Tim >> >> On Tue, Jan 20, 2026 at 2:59=E2=80=AFPM Sharon Speirs wrote: >> >>> Good morning >>> I just want to confirm that for Vancouver SLA we are not including VCH >>> clients as in the past it has not been applicable due to how we have to >>> bring them on and how long they stay etc etc. >>> They have always been excluded but when I look at Tableau the % seems >>> incorrect. This makes me wonder if in fact all SOC are actually include= d in >>> this report? >>> Any insight you have into this would be appreciated >>> Kind regards >>> Sharon >>> Sharon Speirs >>> General Manager >>> sspeirs@thekey.com >>> Mobile: (778) 991-3361 >>> Office: (778) 279-3634 >>> TheKey.com >>> *We value your feedback. Please leave us a Google review* >>> >>> >>> >> > > -- > Audra Williams > National Director, Quality and Care Innovation > audraw@thekey.com > Mobile: (425) 757-7027 > https://thekey.com > > --000000000000523cc7064900727d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable They are all tagged partner rate exception and VCH Sharon, Speirs = General Manager = Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca = =C2=A0=C2=A0 <div class=3D"gmail_quote gmail_quote_container"