--000000000000f3a757063ff012c1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Brex Users, We are pleased to inform you that the recent technical issue in Brex, where some users may have seen unrecognized or duplicate transactions, has now been fully resolved. *Key points:* - All affected transactions have been corrected in Brex and Coupa. - No action is required from you at this time. - If you previously noticed unfamiliar or duplicate charges, they should now display accurately. We appreciate your patience and cooperation while we worked with Brex support to resolve this quickly. If you continue to experience any irregularities, please reach out to me so I can assist you. Thank you again for your understanding. Anotte On Fri, Sep 19, 2025 at 9:47=E2=80=AFAM Anotte Francois wrote: > Dear Brex Users, > > We are currently aware of a *technical issue in Brex* where some users > may see *unrecognized or duplicate transactions* appearing in their > accounts. Our team is actively working with Brex support to resolve this > matter. > > At this time: > > - > > Some transactions may display incorrectly or appear unfamiliar in your > Coupa profile. > - > > No action is required from you immediately. > - > > Please *do not attempt to dispute or re-enter these transactions* > until we confirm resolution. > > Once the issue has been corrected, we will notify you and provide next > steps if needed. If you notice urgent discrepancies impacting your work, > please reach out to. > > Thank you for your patience and cooperation while we work with Brex to > resolve this quickly. > > Best regards, > > *Anotte Francois* > > *Disbursements Sr. Director* > > *anotte.francois@thekey.com * > > [image: TheKey] > --=20 *Anotte Francois* *Disbursements Sr. Director* *anotte.francois@thekey.com * [image: TheKey] --000000000000f3a757063ff012c1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Brex Users, We are pleased to inform you that the recent technical issue in Brex, wh= ere some users may have seen unrecognized or duplicate transactions, has no= w been fully resolved. Key points: All affected transactions have been corrected in Brex and Coupa. No action is required from you at this time. If you previously noticed unfamiliar or duplicate charges, they should n= ow display accurately. We appreciate your patience and cooperation while we worked with Brex su= pport to resolve this quickly. If you continue to experience any irregulari= ties, please reach out to me so I can assist you. Thank you again for your understanding. Anotte On Fri, Sep 19, 2025 at 9:47=E2=80=AFAM Anotte Francois &l= t; anotte.francois@thekey.com > wrote: Dear Brex Users, We are currently aware of a technical issue in Brex whe= re some users may see unrecognized or duplicate transactions appea= ring in their accounts. Our team is actively working with Brex support to r= esolve this matter. At this time: Some transact