----==_mimepart_699c8936d77c5_1ee169041b448381739 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0JosephTaylor,=C2=A0 Unfortunately wellsky doesn't have the ab= ility to merge profiles you will have to choose the profile you wish to k= eep active and manually enter the data if there is any missing and you ca= n then delete the duplicate profile in wellsky .=C2=A0 Thanks,=C2=A0= Briana=C2=A0 =0D =0D On=0D Mon, 23 Feb at 11:59 AM=0D , JosephTaylor wro= te:=0D =0D =0D =0D Good Afternoon, We have a returning client in Montreal (more than 90 da= ys since care) so I had to create a new opportunity on the client's accou= nt in SF. Normally once I push this through, it reopens the clients profi= le in Wellsky. This time, it created a completely new profile in Wellsky.= =C2=A0 Wellsky: https://montreal.clearcareonline.ca/clients/100000000011= 1766/ and=C2=A0 https://montreal.clearcareonline.ca/clients/1000000000077= 742/ SalesForce:=C2=A0 https://homecareassistance.lightning.force.com/li= ghtning/r/Account/001UH00000NK5WHYA1/related/Opportunities/view Can we p= lease merge the 2 wellsky accounts and investigate why this issue occurre= d=C2=A0to prevent it from happening again in future. Thank you, =0D Joey Taylor =0D Directeur G=C3=A9n=C3=A9ral/General Manager =0D 514-907-5065 =0D TheKey.ca=C2=A0=C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_699c8936d77c5_1ee169041b448381739 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi=C2=A0JosephTaylor,=C2=A0 =0D =0D Unfortunately wellsky doesn't have the ability to merge = profiles you will have to choose the profile you wish to keep active and = manually enter the data if there is any missing and you can then delete t= he duplicate profile in wellsky .=C2=A0 =0D =0D =0D Thanks,=C2=A0 =0D Briana=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D On=0D Mon, 23 Feb at 11:59 AM=0D , JosephTaylor <= ;joey.taylor@thekey.com> wrote:=0D =0D =0D =0D =0D Good Afternoon, We have a returning client in Montreal (more = than 90 days since care) so I had to create a new opportunity on the clie= nt's account in SF. Normally once I push this through, it reopens the cli= ents profile in Wellsky. This time, it created a completely new profile i= n Wellsky.=C2=A0 Wellsky: https://mo= ntreal.clearcareonline.ca/clients/1000000000111766/ and=C2=A0 https://montreal.clearcareonline.ca/clients/100= 0000000077742/ SalesForce:=C2=A0 https://homecareassis= tance.lightning.force.com/lightning/r/Account/001UH00000NK5WHYA1/related/= Opportunities/view Can we please merge the 2 wellsky accounts = and investigate why this issue occurred=C2=A0to prevent it from happening= again in future. Thank you, =0D Joey Taylor =0D Directeur G=C3=A9n=C3= =A9ral/ General Manager =0D <div dir=3