----==_mimepart_69652863bc2a4_2485feec480315d Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Everyone, This seems to be an integration issue, I'll send this ticke= t to the integrations team, Max =0D =0D On=0D Mon, 12 Jan at 11:31 AM=0D , Clearcare Support Team wrote:=0D =0D =0D =0D =0D =0D =0D Hi Joseph, =0D =0D =0D =0D Waiting on Salesforce response as the only option for us would be manual= ly creating a profile in wellsky. Before doing so I'd like to have salesf= orce support take a look. =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Briana=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Mon, 12 Jan at 11:27 AM=0D =0D , JosephTaylor wrote:=0D =0D Good Morning, I have another issue with thi= s client: https://homecareassistance.lightning.force.com/lightning/r/Oppo= rtunity/006UH00000YLyaIYAT/view This case is starting tomorrow so we nee= d a resolution ASAP. Thank you,=C2=A0 =0D =0D =0D =0D =0D =0D On Mon, Jan 12, 2026 at 10:48=E2=80=AFAM Joey Taylor wrote: =0D =0D =0D =0D =0D =0D =0D =0D Good Morning, We have a client that is not being integrated from SF to = ClearCare. The error code is:=C2=A0504 Endpoint request timed out https:= //homecareassistance.lightning.force.com/lightning/r/Opportunity/006UH000= 00WrOubYAF/view Normally we have an issue in Montreal with clients being= reactivated in the system but this client is brand new and never used ou= r services.=C2=A0 Thank you, =0D =0D =0D =0D Joey Taylor =0D =0D Directeur G=C3=A9n=C3=A9ral/General Manager =0D =0D 514-907-5065 =0D =0D TheKey.ca=C2=A0=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D -- Joey Taylor =0D =0D Directeur G=C3=A9n=C3=A9ral/General Manager =0D =0D 514-907-5065 =0D =0D TheKey.ca=C2=A0=C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_69652863bc2a4_2485feec480315d Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Everyone, This seems to be an integration issue, =0D I'll send this ticket to the integrations team, =0D= Max =0D =0D =0D =0D On=0D Mon, 12 Jan at 11:31 AM=0D , Clearcare Suppor= t Team <clearcaresupport@homecareassistance.com> wrote:=0D =0D =0D =0D =0D =0D =0D Hi Joseph, =0D =0D =0D =0D Waiting on Salesforce response as the only option for us= would be manually creating a profile in wellsky. Before doing so I'd lik= e to have salesforce support take a look. =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Briana=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Mon, 12 Jan at 11:27 AM=0D =0D , JosephTaylor <= ;joey.taylor@homecareassistance.com> wrote:=0D =0D Good Morning, I have = another issue with this client: https://homecareassistance.lightning.force.com/lightning/r/O= pportunity/006UH00000YLyaIYAT/view This case is starting tomor= row so we need a resolution ASAP. Thank you,=C2=A0 =0D =0D =0D =0D