Re: Pay Adjustments

Hi Brian,
Gloria's was sent via e-transfer as well. Attached is the text I received confirming it was deposited. 

If all caregivers are assigned a default rate, it will put them into shifts with the correct rate and I will see it when I do payroll, or look in their file. 

Thanks,

Lindsey



Sent from my iPhone

> On Aug 3, 2022, at 7:07 AM, Brian Boxall <bboxall@thekey.com> wrote:
> 
> 
> Thanks Lindsey.
> 
> The issue with Gloria Bain is saying she never received the transfer.   I just need to confirm it was sent to the BMO account as attached.  This was in her file as updated bank info as of 5/31/2022. I had sent this over in email  June 30th and she has called several times as well since.
> 
> Great that Yinka received her E-trans.  I will email you on all new hires to ensure the pay rate is correctly reflected since we can't communicate in the office.
> 
> Regards,
> 
> 
> 
> 
> 
> 
>> On Tue, Aug 2, 2022 at 8:56 PM Timothy Thomas <tt@thekey.com> wrote:
>> Thanks lindsey. Ill follow up with brian in the morning. 
>> 
>>> On Tue, Aug 2, 2022 at 9:51 PM Lindsey Fancy <lfancy@thekey.com> wrote:
>>> Hi Tim,
>>> 
>>> I just wanted to follow-up on these. 
>>> 
>>> The first caregiver in question was paid via e-transfer today. As long as we get files uploaded into ClearCare when caregivers start work, this type of thing won't happen.
>>> 
>>> I also reviewed the pay of the second caregiver in question and the amount paid to her lines up exactly with the hours in ClearCare. If the caregiver believes there is some sort of discrepancy, she would need to reach out to Brian as this would mean that a shift was not in ClearCare. However, it does look like all the shifts for her regular client are in ClearCare and have been marked as completed.
>>> 
>>> Thanks,
>>> 
>>> Lindsey
>>> 
>>>> On Tue, Aug 2, 2022 at 2:40 PM Timothy Thomas <tt@thekey.com> wrote:
>>>> Hi Lindsey,
>>>> 
>>>> Brian mentioned that there are two cgs who need pay adjustments and 1 in particular that is quite urgent. I understand you're travelling this week but perhaps we could issue an advance via e-transfer to keep the CG happy in the meantime? Are you able to assist?
>>>> 
>>>> Let me know what you think
>>>> 
>>>> -- 
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> Please note my email has changed:
>>>> tt@TheKey.com
>>>> (514) 591-9387
>>>> TheKey.com
>>>> 
>> -- 
>> Tim Thomas
>> Head of Canada Division
>> Please note my email has changed:
>> tt@TheKey.com
>> (514) 591-9387
>> TheKey.com
>> 
> 
> 
> -- 
> Brian Boxall
> Employee/Client Care Manager
> Home Care Assistance of Winnipeg, MB
> Office: (204) 489-6000
> 10B-1700 Corydon Avenue
> HCAWinnpeg.ca
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