Re: Can't send mail merge email? - [#1483694]

From
Chris Brown <chris.brown@thekey.com>
To
Timothy Thomas <tt@thekey.com>
CC
Mike Conner <itsupport@thekey.com>, jason.bradley@thekey.com, cterlesky@thekey.com
Date
Wed, 25 Mar 2026 16:00:42 -0600
Folder
INBOX
--0000000000008f12e0064de06659 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Mike, any word? On Wed, Mar 25, 2026 at 1:23=E2=80=AFPM Chris Brown wrote: > I am back in front of my computer for about an hour... please let me know > I'm approved to send this mail merge email (250 emails outside of our > oganization). > > Thank you. > > On Wed, Mar 25, 2026 at 1:08=E2=80=AFPM Timothy Thomas wr= ote: > >> Mike, >> >> Someone on your team (Terrence I believe) authorized our other HCL >> Celeste to send more than the 50 limit, Can we approve this on a tempora= ry >> basis for Chris? That way he can send them in one shot? >> >> On Wed, Mar 25, 2026 at 2:51=E2=80=AFPM Chris Brown >> wrote: >> >>> Hi Mike, >>> >>> I just got back to my desk / computer and tried again... both the >>> spreadsheet containing all 250 names, and the one with just 50 names. I= t >>> didn't work for either. Below is a screenshot of the error I keep getti= ng. >>> >>> I have to step out of the office again. I will be back approx 1:30 >>> Mountain Time. Hopefully this can be sorted out by then... >>> >>> On Wed, Mar 25, 2026 at 12:42=E2=80=AFPM Mike Conner >>> wrote: >>> >>>> Hi Chris, >>>> >>>> Given the urgency of your request, I wanted to reach out to you to see >>>> if you saw Terrence's question above? >>>> >>>> >>>> Thanks, >>>> Mike >>>> >>>> >>>> On Wed, 25 Mar at 1:27 PM , Terrence Vetter >>>> wrote: >>>> >>>> Hi Chris + Mike, >>>> This is approved temporarily >>>> How long do you need the capability to do the merges for this event? >>>> >>>> >>>> >>>> Thanks, >>>> Terrence Vetter >>>> >>>> >>>> On Wed, 25 Mar at 12:25 PM , Chris Brown >>>> wrote: >>>> >>>> Hi Mike, >>>> >>>> Any word on how you are going to help me get these invites out? I must >>>> step out of the office for about 2 hours right now. >>>> >>>> I tried sending to 50 emails not 250 and received the same message as >>>> before. How can we make this work? These invitations must go out today= . >>>> >>>> Pardon me for being the squeaky wheel, but I need the oil today, pleas= e. >>>> >>>> Thanks, >>>> >>>> On Wed, Mar 25, 2026 at 7:39=E2=80=AFAM Mike Conner >>>> wrote: >>>> >>>>> Hi Chris, >>>>> >>>>> I hope you are well. TheKey limits the amount of emails that can be >>>>> sent at once to 50 unique email addresses. This policy is in place to= limit >>>>> the spread of malware virus containing emails. >>>>> >>>>> Please break the email down into smaller units by sending multiple >>>>> emails. Again, limit the total number of recipients to 50 folks, incl= uding >>>>> internal users who you maybe CC'ing on the email. We're sorry for any >>>>> inconvenience this may cause, but it's for the betterment of the comp= any. >>>>> >>>>> We appreciate your understanding in the matter. >>>>> >>>>> >>>>> Thanks, >>>>> Mike >>>>> >>>>> >>>>> On Wed, 25 Mar at 9:26 AM , Chris Brown >>>>> wrote: >>>>> >>>>> Hi Rohit, >>>>> >>>>> As my initial email stated... "I am attempting to send an i

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