Re: Can't send mail merge email? - [#1483694]

From
Chris Brown <chris.brown@thekey.com>
To
Timothy Thomas <tt@thekey.com>
CC
Mike Conner <itsupport@thekey.com>, jason.bradley@thekey.com, cterlesky@thekey.com
Date
Wed, 25 Mar 2026 13:23:55 -0600
Folder
INBOX
--000000000000dd4f85064dde351f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I am back in front of my computer for about an hour... please let me know I'm approved to send this mail merge email (250 emails outside of our oganization). Thank you. On Wed, Mar 25, 2026 at 1:08=E2=80=AFPM Timothy Thomas wrot= e: > Mike, > > Someone on your team (Terrence I believe) authorized our other HCL Celest= e > to send more than the 50 limit, Can we approve this on a temporary basis > for Chris? That way he can send them in one shot? > > On Wed, Mar 25, 2026 at 2:51=E2=80=AFPM Chris Brown > wrote: > >> Hi Mike, >> >> I just got back to my desk / computer and tried again... both the >> spreadsheet containing all 250 names, and the one with just 50 names. It >> didn't work for either. Below is a screenshot of the error I keep gettin= g. >> >> I have to step out of the office again. I will be back approx 1:30 >> Mountain Time. Hopefully this can be sorted out by then... >> >> On Wed, Mar 25, 2026 at 12:42=E2=80=AFPM Mike Conner >> wrote: >> >>> Hi Chris, >>> >>> Given the urgency of your request, I wanted to reach out to you to see >>> if you saw Terrence's question above? >>> >>> >>> Thanks, >>> Mike >>> >>> >>> On Wed, 25 Mar at 1:27 PM , Terrence Vetter >>> wrote: >>> >>> Hi Chris + Mike, >>> This is approved temporarily >>> How long do you need the capability to do the merges for this event? >>> >>> >>> >>> Thanks, >>> Terrence Vetter >>> >>> >>> On Wed, 25 Mar at 12:25 PM , Chris Brown >>> wrote: >>> >>> Hi Mike, >>> >>> Any word on how you are going to help me get these invites out? I must >>> step out of the office for about 2 hours right now. >>> >>> I tried sending to 50 emails not 250 and received the same message as >>> before. How can we make this work? These invitations must go out today. >>> >>> Pardon me for being the squeaky wheel, but I need the oil today, please= . >>> >>> Thanks, >>> >>> On Wed, Mar 25, 2026 at 7:39=E2=80=AFAM Mike Conner >>> wrote: >>> >>>> Hi Chris, >>>> >>>> I hope you are well. TheKey limits the amount of emails that can be >>>> sent at once to 50 unique email addresses. This policy is in place to = limit >>>> the spread of malware virus containing emails. >>>> >>>> Please break the email down into smaller units by sending multiple >>>> emails. Again, limit the total number of recipients to 50 folks, inclu= ding >>>> internal users who you maybe CC'ing on the email. We're sorry for any >>>> inconvenience this may cause, but it's for the betterment of the compa= ny. >>>> >>>> We appreciate your understanding in the matter. >>>> >>>> >>>> Thanks, >>>> Mike >>>> >>>> >>>> On Wed, 25 Mar at 9:26 AM , Chris Brown >>>> wrote: >>>> >>>> Hi Rohit, >>>> >>>> As my initial email stated... "I am attempting to send an invite to >>>> approx 250 people to attend an open house we are hosting in a couple o= f >>>> weeks." >>>> >>>> I was instructed to use mail merge, which I have done. No one on the 

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