--00000000000083da7d063e00fe1d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Amanda. Looking to see the census start to climb. On Thu, Sep 4, 2025 at 4:12=E2=80=AFPM Amanda Ominsky wrote: > CT SOUTH (BOLD ITEMS ARE ACTION PLANS) > > Client Starts & Pipeline Momentum > > - > > We have 4 new starts this week, with 3 additional clients in > closed-won status pending start in September. > - > > 1 client from our *win-back campaign* is scheduled for assessment next > week, expected to transition to ongoing services. > - > > made 22 calls to lost opportunities in salesforce. 2 clients are > still showing interest but not ready yet. *Follow Up tasks are set.* > - > > 2 current clients are *expanding hours following QA visits* and > proactive outreach by CSMs. > - > > Our AX pipeline remains strong =E2=80=94 out of scheduled/completed as= sessments, > we are confident that 5 will convert to active cases in the near term. > - > > *Direct transfers RIMs to CSMs* instead of calling back resulted in 2 > client consultations and 1 assessment scheduled. > - > > CSM team is *reviewing LTC utilization weekly* to see if those clients > will add hours. > > Client Deactivations & Retention Outlook > > - > > August saw elevated client deactivations, with a notable dip in starts > that impacted monthly revenue and census. > - > > Of the 4 current on-hold clients, 3 are expected to return within the > next few weeks after short-term hospitalizations. > - > > September to date shows no continuation of the August deactivation > trend, suggesting stabilization in client retention > > Forcasts > > - > > Based on active pipeline, reduced deactivations, annual client > increases and new starts, we are on track to return to our average > monthly revenue of $238K=E2=80=93$240K over the next 2 weeks. > - > > Client Census should be back in the 185s next week and 190s week after > if no unplanned deactivations. > - > > If current trends hold, we expect to increase our census and overall > growth trajectory through September and into Q4. > > GM Go To Market > > - > > Recent realignment of referral accounts for P1 & P2 tiers is enabling = m > e to take a more hands-on role in high-growth markets. > - > > *Activiely hiring for an HCL* > - > > Met with several chamber of commerce's to work on *community > engagement* and joining as a member > - > > Discussed *Flex Care* with Referral Account Mohegan Tribe > - > > Sharing *GUIDE program* with Douglas Manor Rehab (current referral > account) > > > Thank you, > > > Amanda J. Ominsky > > General Manager | TheKey of Connecticut (South) > > Mobile: 860-430-4586 > > > > > > On Wed, Sep 3, 2025 at 7:14=E2=80=AFPM John Champagne > wrote: > >> Good afternoon, >> >> The Weekly Growth Review summary has been updated for large sites in >> the East/Can divisions. Please review the summary here >> (pdf >> version attached). >> >> Reach out if you have any questions. Please note that technical metric