--000000000000b508bd064a066c8a Content-Type: multipart/alternative; boundary="000000000000b508bc064a066c89" --000000000000b508bc064a066c89 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Germaine and team, I sincerely appreciate your attention to this matter. Thank you! Celeste Lee Home Care Liaison, BC (236) 668-8664 celeste.lee@thekey.com https://thekey.ca [image: Click to go to TheKey's LinkedIn page.] [image: Click to go to TheKey's Facebook page.] [image: Click to go to TheKey's Instagram page.] [image: https://thekey.ca] On Wed, Feb 4, 2026 at 10:09=E2=80=AFAM Germaine Daniels wrote: > Hello Celeste, > > I have discussed your concerns regarding the documentation received for > the HCL performance bonuses. Based on those discussions, the Compensation > team is creating a standardized payment schedule that aligns with the > Canadian pay dates. We will share this document with the team once it is > finalized. > > This will ensure that HCL payments align with the regular pay dates. We > apologize for the earlier miscommunication and confirm that your payment > will be processed on the February 6 pay cheque. > > Thank you for your patience. > > *Germaine Daniels* > > Director Payroll | TheKey > > Email: germaine.daniels@thekey.com > > Mobile: 562.784.1800 > > > > > > On Fri, Jan 30, 2026 at 3:35=E2=80=AFPM Germaine Daniels germaine.daniels@thekey.com> wrote: > >> Hi Celeste, >> >> Providing the documentation will not be necessary. I agree that our >> communication should align with the actual pay dates, and I will discuss >> this with the compensation team to address any discrepancies for you and >> others who may be impacted. >> >> As it stands, we are unable to expedite the payment before February 6. I= t >> is possible the dates you referenced pertain to U.S. payroll rather than >> Canada, but I will research this and follow up with you, early next week= . >> >> Regards, >> >> Germaine Daniels >> Payroll Director >> germaine.daniels@thekey.com >> Phone: 562-380-3662 >> TheKey.com >> >> >> >> >> On Fri, Jan 30, 2026 at 3:14=E2=80=AFPM Celeste Lee >> wrote: >> >>> Hello Germaine, >>> Thank you for weighing in on this. This information contradicts what >>> was published in both the notification email I received from the compan= y >>> and the published commission payment schedule. If it is different, we = need >>> to clarify these payment dates. >>> I am concerned that this discrepancy will continue if we do not clarify >>> these payment dates. I should be paid on the published schedule and *at >>> the very least*, given notice when that payment is delayed. >>> Do you need me to provide the documents that I see? >>> Thank you for your attention. >>> Celeste >>> >>> On Fri, Jan 30, 2026 at 3:03=E2=80=AFPM Germaine Daniels >> germaine.daniels@thekey.com> wrote: >>> >>>> Hi Celeste, >>>> >>>> Irin confirmed the payment date is February 6, 2026 with the regular >>>> paycheck. Unfortunately, this is the informa