--0000000000002ea163064a037347 Content-Type: multipart/alternative; boundary="0000000000002ea162064a037346" --0000000000002ea162064a037346 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Celeste, I have discussed your concerns regarding the documentation received for the HCL performance bonuses. Based on those discussions, the Compensation team is creating a standardized payment schedule that aligns with the Canadian pay dates. We will share this document with the team once it is finalized. This will ensure that HCL payments align with the regular pay dates. We apologize for the earlier miscommunication and confirm that your payment will be processed on the February 6 pay cheque. Thank you for your patience. *Germaine Daniels* Director Payroll | TheKey Email: germaine.daniels@thekey.com Mobile: 562.784.1800 On Fri, Jan 30, 2026 at 3:35=E2=80=AFPM Germaine Daniels wrote: > Hi Celeste, > > Providing the documentation will not be necessary. I agree that our > communication should align with the actual pay dates, and I will discuss > this with the compensation team to address any discrepancies for you and > others who may be impacted. > > As it stands, we are unable to expedite the payment before February 6. It > is possible the dates you referenced pertain to U.S. payroll rather than > Canada, but I will research this and follow up with you, early next week. > > Regards, > > Germaine Daniels > Payroll Director > germaine.daniels@thekey.com > Phone: 562-380-3662 > TheKey.com > > > > > On Fri, Jan 30, 2026 at 3:14=E2=80=AFPM Celeste Lee > wrote: > >> Hello Germaine, >> Thank you for weighing in on this. This information contradicts what wa= s >> published in both the notification email I received from the company and >> the published commission payment schedule. If it is different, we need = to >> clarify these payment dates. >> I am concerned that this discrepancy will continue if we do not clarify >> these payment dates. I should be paid on the published schedule and *at >> the very least*, given notice when that payment is delayed. >> Do you need me to provide the documents that I see? >> Thank you for your attention. >> Celeste >> >> On Fri, Jan 30, 2026 at 3:03=E2=80=AFPM Germaine Daniels > germaine.daniels@thekey.com> wrote: >> >>> Hi Celeste, >>> >>> Irin confirmed the payment date is February 6, 2026 with the regular >>> paycheck. Unfortunately, this is the information we received from the >>> compensation team and must adhere to the their timelines. >>> >>> Regards, >>> >>> >>> Germaine DanielsPayroll Director >>> germaine.daniels@thekey.com >>> Phone: 562-380-3662 >>> TheKey.com >>> >>> >>> On Fri, Jan 30, 2026 at 2:30=E2=80=AFPM Irin Eva = wrote: >>> >>>> Hi Celeste, >>>> >>>> In Canada, all bonuses and commissions are processed on our regular pa= y >>>> dates. >>>> >>>> We have received your commission details, and it was noted that paymen= t >>>> should be made on the next available pay date. Th