--_006_BN8PR12MB30579680AB03DDEA1F5A7A88B116ABN8PR12MB3057namp_ Content-Type: multipart/alternative; boundary="_000_BN8PR12MB30579680AB03DDEA1F5A7A88B116ABN8PR12MB3057namp_" --_000_BN8PR12MB30579680AB03DDEA1F5A7A88B116ABN8PR12MB3057namp_ Content-Type: text/plain; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Good afternoon Dominique, I wanted to follow up with you regarding the recent incident involving Mrs.= Nawacki. I reached out to the radar company for further clarification. According to = their analysis, the fall occurred around 5:46 AM, just outside the detectio= n range of the bedroom sensor, while the bathroom sensor had not yet regist= ered her presence as she entered. This overlap resulted in the missed alert= . Their product team is actively working on solutions to address this limit= ation. I completely understand how concerning this situation is, and I want to rea= ssure you that we are prioritizing it closely. Please don=92t hesitate to r= each out if you would like to discuss this further or if there is anything = we can do to better support Mrs. Nawacki and her son Mark, and to make this= experience less frustrating for him. Warm regards, Maryham Levesque Director of Clinical and Customer Services Toll-free: (888) 667-1224 Direct line: 438-799-4409 mlevesque@joinlifeguard.com Schedule a meeting [A blue and white logo Description automatically generated] ________________________________ From: Maryham Levesque Sent: September 15, 2025 4:21 PM To: Dominique Jacobs Cc: Joey Taylor ; Timothy Thomas Subject: Re: Incident Report =96 Mrs. Nawacki's Fall Hi Dominique, I wanted to provide you with an update regarding my investigation into Mrs.= Nawacki=92s fall this morning. I have reviewed all of the events recorded = overnight in both her bathroom and bedroom, and I can confirm that the Life= guard Alert Center did not receive any fall notifications. To ensure we have a complete understanding, I also reached out directly to = the radar company. A data analyst is currently reviewing the case and will = provide us with further clarity. I will keep you updated as soon as I receive more information. Best regards, Maryham Levesque Director of Clinical and Customer Services Toll-free: (888) 667-1224 Direct line: 438-799-4409 mlevesque@joinlifeguard.com Schedule a meeting [A blue and white logo Description automatically generated] ________________________________ From: Maryham Levesque Sent: September 15, 2025 11:17 AM To: Dominique Jacobs Cc: Joey Taylor ; Timothy Thomas Subject: Re: Incident Report =96 Mrs. Nawacki's Fall Good morning Dominique, Thank you for bringing this to my attention. I=92m so sorry to hear that Mr= s. Nawacki experienced another fall this morning. That must have been very = difficult for her. I=92m currently reviewing the logs related to this event and will come back= to you shortly with the details. Please be assured that we are prioritizin= g this matter and, above all, Mrs. Nawacki=92