--00000000000062e79d06445c80bb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This will be closed. The client's daughter is only interested in live-in care because she wants 24/7 coverage; the family members live too far away to assist in an emergency. All options=E2=80=94day shift only, 16 hours a d= ay=E2=80=94were offered, but none were desired. Unfortunately live-in was suggested without vetting living arrangements to ensure that was a viable option and that is now the only option being considered. On Mon, Nov 24, 2025 at 1:38=E2=80=AFPM Cristal Munoz w= rote: > Thanks, Diane! I appreciate the additional information. It wasn't > very clear in the CSM notes all that was discussed with the client. I jus= t > wanted to be sure we were working with them to make schedule adjustments = as > needed. Example, maybe not 24/7 but only day shifts or just night shifts, > etc. Really anything that would cover their LTC. Keep us posted on what > they end up doing for care. > > Best, > Cristal > > On Mon, Nov 24, 2025 at 2:11=E2=80=AFPM Timothy Thomas wr= ote: > >> Unfortunately we cannot run 24/7 at a billing rate of $24.88 >> >> On Mon, Nov 24, 2025 at 2:08=E2=80=AFPM Diane Mockenhaupt > dmockenhaupt@thekey.com> wrote: >> >>> Correct, they said they could not afford any out-of-pocket expense. >>> >>> >>> On Mon, Nov 24, 2025 at 1:07=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Diane, they're unable to pay anything out of pocket to cover the >>>> balance? >>>> >>>> On Mon, Nov 24, 2025 at 1:55=E2=80=AFPM Diane Mockenhaupt >>> dmockenhaupt@thekey.com> wrote: >>>> >>>>> Hi Cristal, >>>>> >>>>> Unfortunately we cannot offer a live-in caregiver because she only ha= s >>>>> a single room. The regulations require a bedroom for live-in >>>>> arrangements. We would have lowered the live-in rate to accommodate = them, >>>>> but when Jinny explained the only possibility was having the caregive= r >>>>> sleep in the closet, we had to end our conversation about live-in car= e. >>>>> Jinny told me they have $597 a day in benefits. But if she needs 24/= 7 >>>>> care, her benefits do not cover our services. Even with a 33% margin= and a >>>>> CareScout rate of $30 an hour ( we would pay the caregivers $20 an ho= ur), >>>>> the cost exceeds their benefits. Patricia's family requires 24/7 cov= erage >>>>> so less hours a day were not an option for them. >>>>> >>>>> We tried every angle but ultimately, the option they wanted=E2=80=94l= ive-in >>>>> care=E2=80=94was not permissible and they refused less than 24 hour c= overage. >>>>> >>>>> Thanks for asking. >>>>> >>>>> All the Best, >>>>> Diane >>>>> >>>>> On Mon, Nov 24, 2025 at 12:39=E2=80=AFPM Cristal Munoz >>>>> wrote: >>>>> >>>>>> Hey Diane, >>>>>> Flagging this one. The daughter was eager to get care set up. Is >>>>>> there any way we can work with her on the schedule so she can do hou= rly >>>>>> care with us? Is there any way to offer options that fit her budget?= I >>>>>> would