--0000000000003b7dcd06460038b8 Content-Type: multipart/alternative; boundary="0000000000003b7dcc06460038b6" --0000000000003b7dcc06460038b6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc Here are the images from Kristal. Best regards, * Timon Page * General Manager, Ontario timon.page@thekey.com Mobile: (437) 223-0841 TheKey.ca On Mon, Dec 15, 2025 at 11:04=E2=80=AFAM Nimra Azeem wrote: > Hi Marc, > > I'm unable to send attachments with Gmail for some reason. But I've texte= d > the screenshots to Krystal with the complete information. She would > forward you and Timon. > > > If you can send me the correct information by today with the invoices > outstanding, I shall be able to clear off that complere balance by today. > > Please note in the meantime, I've made a $3K transfer for partial invoice > #1129590. $75 is remaining on that invoice. > > Thank you. > > > > On Fri, Dec 12, 2025, 5:27=E2=80=AFp.m. Marc Atkinson wrote: > >> Hi Nimra, >> >> We need to follow up with you to confirm if you could please send us the >> complete screenshot of the bill payment screen which shows the areas >> that need to be filled out? >> >> Also, we do need you to send us an Etransfer prior to Monday, for as muc= h >> as you can send in one payment. We need to start getting the account >> balance down. It is now at $25,121.99, and the rate that the balance is >> increasing is unsustainable to maintain. We can also process a payment o= ver >> the phone through the PAD account that is being used to send the Etransf= er >> payments. There is no fee for doing this. >> >> Thank you. >> >> Regards, >> >> Marc Atkinson >> Senior Client Account Specialist >> Customer Contact & Collections Center >> 866-226-1702 - Main Line >> 239-264-1290 - Direct >> billing@thekey.com >> >> On Wed, 10 Dec at 12:54 PM , Marc Atkinson wrote: >> Hi Nimra, >> >> After review, we are hoping that you could please send us a complete >> screenshot of the bill payment screen which shows the areas that need to= be >> filled out. The screenshot you sent explaining that the account number i= s >> 16 digits was very helpful, but in order to fully resolve this matter, w= e >> feel we also need to confirm the other areas that need to be filled out = on >> your end. From there, we should hopefully be able to provide you with th= e >> information you need. >> >> Thank you! >> >> Regards, >> >> Marc Atkinson >> Senior Client Account Specialist >> Customer Contact & Collections Center >> 866-226-1702 - Main Line >> 239-264-1290 - Direct >> billing@thekey.com >> >> On Wed, 10 Dec at 9:59 AM , Marc Atkinson wrote: >> Hi Nimra, >> >> Thank you for confirming that. >> >> We will need to look into this and hope to get you the information you >> need by the end of the day. >> >> Regards, >> >> Marc Atkinson >> Senior Client Account Specialist >> Customer Contact & Collections Center >> 866-226-1702 - Main Line >> 239-264-1290 - Direct >> billing@thekey.com >> >> On We