--000000000000130cdd064575fa25 Content-Type: multipart/alternative; boundary="000000000000130cdc064575fa24" --000000000000130cdc064575fa24 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Umesh, The screenshot you provided for client Campisi does not mention a rate increase. It looks like the amalgamation letter? Was a price increase letter even sent to this account? On Mon, Dec 8, 2025 at 2:38=E2=80=AFPM Joey Taylor = wrote: > Thanks Umesh, > > Before I contact the client, I retrieved all these emails from ClearCare > in the clients "contact page". Can you confirm nothing was sent to these > emails as well (listed on file): > 1. wrgabbott@gmail.com > 2. gcook3468@gmail.com > 3. whitney_usas@hotmail.com > > > > On Mon, Dec 8, 2025 at 1:55=E2=80=AFPM Umesh Shah wrot= e: > >> Hi Joey, >> >> I attempted to obtain the email addresses for the two clients listed >> below. If the emails are accurate, I can confirm that we did not send an >> email to *Katherine Cook* at gcook3468@gmail.com. = She >> was not included in the list of recipients for email notifications. >> >> >> For Client *Calogero =E2=80=9CCharlie=E2=80=9D Campisi,* we successfully= sent an email >> on October 30th to mariacampisi@msn.com. However, the Apple Bot opened >> the email. I don=E2=80=99t see the client having opened it. If the Apple= Bot has >> opened the email, it means it has reached the client=E2=80=99s inbox. Th= e Apple Bot >> scans emails for viruses. >> >> event_id recipient event timestamp bot message_id >> FcHCeT0_T7W453-8PD73fw mariacampisi@msn.com opened 2025-10-31 >> 16:57:33.000000 UTC *apple* >> 20251030220016.857ef70ad466f358@notices.thekey.com >> >> >> Here is the copy of email sent to client. >> [image: Screenshot 2025-12-08 at 10.44.24=E2=80=AFAM.png] >> >> >> Thanks, >> Umesh >> >> On Dec 8, 2025, at 8:14=E2=80=AFAM, Joey Taylor = wrote: >> >> Good Afternoon, >> >> The clients are: >> 1. Katherine Cook >> 2. Calogero "Charlie" Campisi >> >> You were the ones who sent out the rate increases, I am not sure which >> emails you would have sent them to. >> >> >> On Sat, Dec 6, 2025 at 5:22=E2=80=AFPM Umesh Shah wro= te: >> >>> Hi Audra, >>> Can you please provide me email address for those who have not received >>> email? >>> >>> Thanks, >>> Umesh >>> Sent from my iPhone >>> >>> On Dec 5, 2025, at 2:47=E2=80=AFPM, Audra Williams = wrote: >>> >>> =EF=BB=BF >>> Umesh, is there a spreadsheet you could share that indicates the client >>> name, email(s) where the letter was delivered, the time stamp and >>> indication if it was opened? >>> >>> On Fri, Dec 5, 2025 at 2:05=E2=80=AFPM Joey Taylor >>> wrote: >>> >>>> Good Afternoon, >>>> >>>> I need the letter for Katherine Cook as well. That is the 2nd Montreal >>>> client who is claiming they did not receive any communication of an >>>> increase. >>>> >>>> Thank you, >>>> >>>> On Fri, Dec 5, 2025 at 4:45=E2=80=AFPM Audra Williams >>>> wrote: >>>> >>>>> Umesh, can you help Joey with