Re: Celebrating Excellence: CSM Pulse Survey Update

--000000000000d7114c064d514093 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Amazing news! Love seeing this praise=E2=80=A6 especially for Yara and Rita= out of San Diego! -- *Matthew Spahn* Area Sales Manager | TheKey Mobile: 858.349.8941 On Wed, Mar 18, 2026 at 12:08=E2=80=AFPM Bridgett Scherer wrote: > Hi Everyone, > > We have a *LOT* of wins to cover, so bear with us on the length of this > email! > > Our CSM Pulse NPS continues to stay strong at *90.4*=E2=80=94our > highest-performing metric to date. To celebrate, the Quality Team wanted = to > highlight a few "best-in-class" moments from our recent surveys. We see > every score that comes through, and while we can't fit everyone in this > thread, your hard work does not go unnoticed. > > Check out these highlights: > *=F0=9F=8C=9F Maria Licoudis, Montreal*: =E2=80=9CProfessional, thorough = evaluation of > client, very accommodating with changing schedule requests, and excellent > customer service, excellent follow-up > > *=E2=9C=A8 Cameron MacGregor, Napa:* =E2=80=9CCameron was very good at ex= plaining Key and > the benefits of using your services. He worked very quickly to find a > caregiver that would be a good fit for my wife.=E2=80=9D > > *=F0=9F=92=AB Yara Tiznado, San Diego: *=E2=80=9CI think a rating of 10 m= eans she's the > best - that's what I intend to convey. She's kind, compassionate, > responsive, efficient, and on top of things. She takes extra care to make > sure things are done right. She's a lovely person and a terrific case > manager. The Key is fortunate to have her, and so are we.=E2=80=9D > > *=E2=AD=90 Kristen Bantam, Nebraska:* =E2=80=9CKristen has been so helpfu= l, > knowledgeable, professional and genuine. She is a great listener, > communicator and and is committed to building a team that connects with > Philip's personality and needs. I know that scheduling in this business