Congratulations, everyone! Big shout out to Melissa from Nashville! 🎊🎉
On Wed, Mar 18, 2026 at 2:13 PM Matthew Spahn <matthew.spahn@thekey.com>
wrote:
> Amazing news! Love seeing this praise… especially for Yara and Rita out of
> San Diego!
>
> --
>
> *Matthew Spahn*
>
> Area Sales Manager | TheKey
>
> Mobile: 858.349.8941
>
> <http://www.thekey.com>
>
>
> On Wed, Mar 18, 2026 at 12:08 PM Bridgett Scherer <bscherer@thekey.com>
> wrote:
>
>> Hi Everyone,
>>
>> We have a *LOT* of wins to cover, so bear with us on the length of this
>> email!
>>
>> Our CSM Pulse NPS continues to stay strong at *90.4*—our
>> highest-performing metric to date. To celebrate, the Quality Team wanted to
>> highlight a few "best-in-class" moments from our recent surveys. We see
>> every score that comes through, and while we can't fit everyone in this
>> thread, your hard work does not go unnoticed.
>>
>> Check out these highlights:
>> *🌟 Maria Licoudis, Montreal*: “Professional, thorough evaluation of
>> client, very accommodating with changing schedule requests, and excellent
>> customer service, excellent follow-up
>>
>> *✨ Cameron MacGregor, Napa:* “Cameron was very good at explaining Key
>> and the benefits of using your services. He worked very quickly to find a
>> caregiver that would be a good fit for my wife.”
>>
>> *💫 Yara Tiznado, San Diego: *“I think a rating of 10 means she's the
>> best - that's what I intend to convey. She's kind, compassionate,
>> responsive, efficient, and on top of things. She takes extra care to make
>> sure things are done right. She's a lovely person and a terrific case
>> manager. The Key is fortunate to have her, and so are we.”
>>
>> *⭐ Kristen Bantam, Nebraska:* “Kristen has been so helpful,
>> knowledgeable, professional and genuine. She is a great listener,
>> communicator and and is committed to building a team that connects with
>> Philip's personality and needs. I know that scheduling in this business is
>> challenging...I appreciate her willingness to work with us on this journey.
>> Her compassion and commitment to both the client and family and the team is
>> inspiring and much appreciated.”
>>
>> *🌟 Katelynne Kline, Spokane:* “Katelynn was wonderful. She took time
>> explaining how the long term health insurance works with my Dad. She was
>> warm and friendly putting both my Mom and Dad at ease.”
>>
>> *✨ Sherrie Wright, Connecticut: *“Sherrie is excellent. She is always
>> willing to talk about the care given to my mom. Sherrie even makes and
>> receives calls over the weekend. She listens to all the concerns I have
>> about my mom’s care. I never feel rushed off the phone and she always has
>> suggestions and solutions to any issue that may arise. Sherrie and the
>> other staff at the key maintain excellent communication about the care they
>> provide for my mom.”
>>
>> *💫 Ashley Alford, Milwaukee: *“Ashley is everything you’d want in a
>> care liaison- friendly, kind, communicative, etc. she really made this
>> process easy!”
>>
>> *⭐ Laurie Brangi, Connecticut: *“I really enjoy working with Laurie
>> Brangi. She understands what I am going through and does her best to match
>> us with caregivers who can help us. She checks in with us regularly and is
>> always upbeat and positive.”
>>
>> *🌟 Moriya Ozer, Austin*: “She's an asset to [TheKey]. She came to my
>> mother's house back on 12/30/25, where my brother and I interviewed her. We
>> were impressed with her expertise and genuineness. Unfortunately at that
>> time we decided to stay with Home Instead. We are now part of your family
>> and happy with Moriya's results and promptness. Definitely an A+. Thank you
>> TheKey.”
>>
>> *✨ Rita Mayorga, San Diego:* “As a new client I found Rita Mayorga very
>> professional in appearance and in her conversation with myself as well as
>> the patient. Rita has been extremely prompt with communication. Rita has
>> checked in frequently to see that all goals are being reached. Rita has a
>> gift for trouble shooting circumstances and then submitting solutions that
>> are very reasonable but always open to further discuss. Rita is an asset to
>> your company.”
>>
>> *💫 Andora Alvarez, Los Gatos*: “It is always nice to have an occasional
>> face to face. Adds dimension to who we are working with. Andora always has
>> our backs. She is very responsive to our calls and comments. We appreciate
>> her knowledge and advice. She helps us to understand the Key. IOHO: Andora
>> is a TRUE Key asset”
>>
>> *⭐ Kristal Parris, Toronto:* “Kristal has been attentive, has strong
>> communication skills and been very helpful in getting me up to speed with
>> plans & possible changes to my grandmother’s care. Her responsiveness to
>> emails has been very quick and aligned with prioritization. I understand
>> not every email is as urgent as another but I feel her organization has
>> been fantastic so far.”
>>
>> *🌟 Jennifer Hitchcock, Los Gatos: *“Have already given Jennifer's phone
>> number to a friend needing caregiver help!”
>>
>> *✨ Jodi Ranses, Sarasota:* “Jodi is such a lifesaver! She has always
>> been available and gets us what is needed. She is so friendly and pleasant
>> to deal with. She is a great source of information and is very
>> professional.”
>>
>> *💫 Dominique Jacobs, Montreal: *“We've had an excellent working
>> relationship. There have been a number of challenging situations and we
>> have come up with excellent strategies and solutions. Dominique is great!”
>>
>> *⭐ Kymberly Moran, Sacramento:* “Kymberly demonstrated a rare passion
>> and dedication to her work. The time she spent getting to know my mom and
>> me was greatly appreciated and refreshing in the current environment of
>> poor work ethic and lack of accountability I have observed at recent
>> assisted living facilities. I am grateful to have met her and the company
>> is fortunate to have her.”
>>
>> *🌟 Shannon Sorenson, Portland: *“Shannon was thoughtful, easy to talk
>> to, answered all my questions and brought a feeling of calm reassurance
>> with her. She has been very helpful and tolerant of all my questions and
>> insecurities, and always offers reassurance that what I am feeling is
>> "normal" and that my husband's reactions are expected and that it will all
>> work out and be fine.”
>>
>> *✨ Tina Sawyer, Raleigh: *“Tina really listened to me. Very attentive
>> and understands the challenges of a caregiver.”
>>
>> *💫 Melissa Lancaster, Nashville:* “Melissa is prompt, responsive,
>> friendly, professional, and easy to work with. She listens and asks
>> appropriate questions.”
>>
>> *⭐ Krista Lalonde, Toronto*: “Krista has been very easy to work with and
>> has been a wealth of information. She continues to guide us exceptionally
>> well as we navigate the world of professional caregivers. We trust that
>> this level of support will continue.”
>>
>> *🌟 Shawntel Sousa, Calgary:* “Shawntel as always provided outstanding
>> service, and rapid response. A top performer who should be recognize for
>> his on going efforts.”
>>
>> *✨ Ama Danesi, Central LA:* “Ama was very professional. She covered all
>> bases for future services, in detail. Ama was very comforting in making us
>> feel like we made the right choice. She is definitely an asset to the
>> company. Even though we receive an account manager, Ama reassured us that
>> she would be available for any additional assistance.”
>>
>> *✨Keep shining, superstars!✨*
>>
>>
>> Bee Scherer
>>
>> National Director, Client Experience | TheKey
>>
>> Mobile: 425.429.1064
>> <https://thekey.com>
>>
>
Blessings,
Melani Breach, LPN
General Manager
melani.breach@thekey.com
Mobile: (615) 879-4640
Office: (615) 656-4999
TheKey.com <https://thekey.com/>
<https://thekey.com>