--000000000000be48c0064e6dc30e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Aprox 65 currently that have enhanced hours Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Wed, Apr 1, 2026 at 3:31=E2=80=AFPM Sheila Lively wrote: > Sharon, > > Give me a day; I have some possible options regarding this and how we > could roll it out to support the specific caregivers. We need the correc= t > wording regarding documentation. Also how to possibly format it for > documenting purpose. I look forward to connecting with you soon regardin= g > the options that best suit the CGM and Caregiver to ensure compliance is > obtained with proper documentation. Fingers crossed we do not lose hours > based on documentation. > > Also, looking at WellSky overview functions, it has the capability to > attach fillable documents to a client's profile on the app. I need to > reach out to our support team to see if Canaa and our URL have the > capability to do so. I will keep you informed as using a device is > preferable to filling out paper sheets. > > Sharon, can you provide the number of clients we have so I can understand > the volume? > > Sheila Lively > > Regional Manager > > Vancouver, BC > > Cell: 236-833-1515 > > sheila.lively@thekey.com > > TheKey.ca > > [image: TheKey] > > > On Wed, Apr 1, 2026 at 2:47=E2=80=AFPM Sharon Speirs = wrote: > >> This happens every year around this time so they can cut hours. It's not >> a fun process but we will have no choice but to implement it. My brain i= s >> not very IT-oriented, so my only solution was to put these logs physical= ly >> into each home. Caregivers fill them out every hour. Our caregivers are = not >> trained on this kind of reporting so the results will be inconsistent. >> Ultimately, we will do this but it won't be easy. >> Anyway if any of your brains think more efficiently than mine please let >> me know as if its not easy for caregivers it will not get done >> Sharon >> >> Sharon, Speirs >> >> General Manager >> >> Vancouver, BC >> >> Office: 778.279.3634 >> >> sspeirs@thekey.com >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> >> >> ---------- Forwarded message --------- >> From: Rogers, Joya [VCH] >> Date: Wed, Apr 1, 2026 at 2:20=E2=80=AFPM >> Subject: ACTION REQUIRED : Client care observation logs due April 20th >> To: Home Care Assistance > homecareassistancescheduling@homecareassistance.com> >> Cc: Shao, David [VCH] , Umali, Eden [VCH] > Eden.Umali@vch.ca> >> >> >> Hello Home Care Assistance/The Key >> >> >> >> VCH is undergoing a review for all HS clients receiving exceptional HS >> hours (above 8 hours per day) in the community. VCH require your >> support to understand all client=E2=80=99s scheduled and unscheduled car= e needs so >> we can provide the right support and plan their care and future transiti= on >> plans into LTC facility. >> >> >> >> We are requesting your assistance in prov