Re: ACTION REQUIRED : Client care observation logs due April 20th

--0000000000008234ad064e6da312 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sharon, Give me a day; I have some possible options regarding this and how we could roll it out to support the specific caregivers. We need the correct wording regarding documentation. Also how to possibly format it for documenting purpose. I look forward to connecting with you soon regarding the options that best suit the CGM and Caregiver to ensure compliance is obtained with proper documentation. Fingers crossed we do not lose hours based on documentation. Also, looking at WellSky overview functions, it has the capability to attach fillable documents to a client's profile on the app. I need to reach out to our support team to see if Canaa and our URL have the capability to do so. I will keep you informed as using a device is preferable to filling out paper sheets. Sharon, can you provide the number of clients we have so I can understand the volume? Sheila Lively Regional Manager Vancouver, BC Cell: 236-833-1515 sheila.lively@thekey.com TheKey.ca [image: TheKey] On Wed, Apr 1, 2026 at 2:47=E2=80=AFPM Sharon Speirs w= rote: > This happens every year around this time so they can cut hours. It's not = a > fun process but we will have no choice but to implement it. My brain is n= ot > very IT-oriented, so my only solution was to put these logs physically in= to > each home. Caregivers fill them out every hour. Our caregivers are not > trained on this kind of reporting so the results will be inconsistent. > Ultimately, we will do this but it won't be easy. > Anyway if any of your brains think more efficiently than mine please let > me know as if its not easy for caregivers it will not get done > Sharon > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > ---------- Forwarded message --------- > From: Rogers, Joya [VCH] > Date: Wed, Apr 1, 2026 at 2:20=E2=80=AFPM > Subject: ACTION REQUIRED : Client care observation logs due April 20th > To: Home Care Assistance homecareassistancescheduling@homecareassistance.com> > Cc: Shao, David [VCH] , Umali, Eden [VCH] Eden.Umali@vch.ca> > > > Hello Home Care Assistance/The Key > > > > VCH is undergoing a review for all HS clients receiving exceptional HS > hours (above 8 hours per day) in the community. VCH require your > support to understand all client=E2=80=99s scheduled and unscheduled care= needs so > we can provide the right support and plan their care and future transitio= n > plans into LTC facility. > > > > We are requesting your assistance in providing our team with documentatio= n > around the client care that your CHWs are providing: > > Ask: > > - See CHW client care observation log and directions > > - Implement documentation requirements of CHWs effective for all > VCH clients by *Wednesday April 8th.* > > - Please forward observation logs to : david.shao@vch.ca or > eden.umali@vch.