--00000000000058419e064097d886 Content-Type: multipart/alternative; boundary="00000000000058419d064097d885" --00000000000058419d064097d885 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Congrats to my CT team!=F0=9F=91=8F I also want to send gratitude and highlight the support that Audra, Bee, and Megan exhibited to my team as they worked through their first CEA! We appreciate you all! Laura Meister General Manager Connecticut Division *Please note my email has changed:* laura.meister@TheKey.com (860) 677-4948 TheKey.com [image: TheKey] On Tue, Oct 7, 2025 at 3:03=E2=80=AFPM Bridgett Scherer wrote: > Hi Team! > > We=E2=80=99re excited to share that our Client Experience Alerts (CEAs) h= ave > officially rolled out=E2=80=94and we already have a major win within the = first few > days! > > A huge shoutout to Brittany Dudics for submitting a CEA related to a > Caregiver Match Issue. In this case, the client=E2=80=99s wife expressed = that the > caregiver was oversharing personal ailments and stories, which had become > overwhelming. > > Before reaching out to the client, Audra connected with Brittany to gathe= r > the full picture and confirm our plan. Together, they coordinated with > the Caregiver Manager on next steps for restaffing. From there, Audra > called the wife to express our concern and appreciation, reviewed our pla= n > to resolve the issue, and then looped back with the entire team including= Lilian, > Area Sales Manager, to close the loop. > > This was a fantastic example of cross-team collaboration, quick response, > and proactive communication. It also became a great coaching opportunity > for the caregiver while reinforcing the importance of strong relationship= s > with our clients and their families. > > Because of Brittany=E2=80=99s professionalism and responsiveness, the wif= e > expressed great confidence in her and deep appreciation for the ongoing > support she provides. The Connecticut team jumped in immediately to devel= op > a solution, restaff the case, and provide education to the current > caregiver. > > And the follow-up didn=E2=80=99t stop there: > > - > > Brittany scheduled a check-in call on Sunday with the wife to ensure > the new caregiver was a great fit. > - > > She scheduled a home visit on Monday to make sure the family continued > to feel supported. > - > > Mary Jo, Regional Caregiver Manager, also followed up with the new > caregiver for feedback and additional coaching. > > This is exactly the kind of responsiveness and teamwork our CEAs are > designed to highlight; identifying issues early, creating solutions > quickly, and strengthening relationships in the process. > > We=E2=80=99ve included a screenshot below to show what this particular CE= A entry > looks like in Salesforce. > [image: image.png] > > As a reminder, Audra, Megan and I are here to support you with any > questions, documentation, outreach, or solutions you may need as you begi= n > using CEAs. > >